Direct Booking payouts are handled and displayed differently based on your Direct Plan. Properties can only be set to one payout method at a time, but payout methods can be shared across all of your properties. We hope to be able to offer a split pay solution for Direct Premium users very soon.
Direct Basic
Once a guest pays, the payment is sent straight to your assigned Stripe account. The payout amount is equivalent to the guest payment. A 1% service will apply and will be reduced from the guest payment if your property is in the US.
Direct Premium
You can monitor the total of payouts already completed and the upcoming ones.
Item | Definition |
Upcoming Payouts | Shows current balance based on connected Payout method, may be filtered to show balance for a specific balance account. Shows differently for Premium and Basic, more info is below. |
Paid | The amount that has been paid out to the user within the last 30 days. |
Scheduled | Shows the payouts that are scheduled to be paid in the next 30 days. |
Filter | Allows you to filter Payout Date, Payout Method, and Payout Status. |
Status | May show Settled (Paid), Scheduled and Failed. These statuses are reflected from Direct Nova Reservation Page and can be edited there too. |
Payout Date | Reflects the actual payout date. If an additional payout happens after check-in the payout date reflected is changed but full information will be shown on the actual booking details on each row. |
Property | Shows the Property's public name. Opening the caret ⌄ will show the event details of each transaction on this section |
Payout Method | Shows the payout method associated to a booking. In debug mode, a link to go to the actual payout method is available. |
Reservation Code | Shows the booking it is associated to and is a clickable link to the actual booking. |
Amount | Shows the actual amount paid out on the booking, may show more than the initial booking cost or a negative value in some rare cases. |
You may add or edit the properties associated to a payout method but it will only apply to upcoming bookings. Each booking is linked to a payout method at the time of booking. If a payout method is added after a booking is received, reach out to us through the help center or email us at [email protected] to assist in the change of payout method or bank account linked to a payout method before the scheduled payout date.