Direct Booking payouts are handled and displayed differently based on your Direct Plan. Properties can only be set to one payout method at a time, but payout methods can be shared across all of your properties. We hope to be able to offer a split pay solution for Direct Premium users very soon.
Direct Basic
Once a guest pays, the payment is sent straight to your assigned Stripe account. The payout amount is equivalent to the guest payment. A 1% service will apply to all users except ones that are on Legacy.
Direct Premium
You can monitor the total of payouts already completed and the upcoming ones.
Item | Definition |
Upcoming Payouts | Shows current balance based on connected Payout method, may be filtered to show balance for a specific balance account. Shows differently for Premium and Basic, more info is below. |
Paid | The amount that has been paid out to the user within the last 30 days. |
Scheduled | Shows the payouts that are scheduled to be paid in the next 30 days. |
Filter | Allows you to filter Payout Date, Payout Method, and Payout Status. |
Status | May show Settled (Paid), Scheduled and Failed. These statuses are reflected from Direct Nova Reservation Page and can be edited there too. |
Payout Date | Reflects the actual payout date. If an additional payout happens after check-in the payout date reflected is changed but full information will be shown on the actual booking details on each row. |
Property | Shows the Property's public name. Opening the caret ⌄ will show the event details of each transaction on this section |
Payout Method | Shows the payout method associated to a booking. In debug mode, a link to go to the actual payout method is available. |
Reservation Code | Shows the booking it is associated to and is a clickable link to the actual booking. |
Amount | Shows the actual amount paid out on the booking, may show more than the initial booking cost or a negative value in some rare cases. |
You may add or edit the properties associated to a payout method but it will only apply to upcoming bookings. Each booking is linked to a payout method at the time of booking. If a payout method is added after a booking is received, reach out to us through the help center or email us at [email protected] to assist in the change of payout method or bank account linked to a payout method before the scheduled payout date.