Managing Payouts and Bank Accounts

Direct Booking payouts are handled and displayed differently depending on your Direct plan.

Each property can be linked to one bank account at a time, though the same bank account can be shared across multiple properties. At this time, payouts cannot be split across multiple bank accounts for a single booking. We’re actively exploring a split payout option for Direct Premium users.

Hospitable also supports flexible payment terms, such as collecting a partial payment upfront and the remaining balance closer to check-in. These settings apply only to new bookings and do not retroactively change existing reservations. If a booking does not meet the required lead time for scheduled payments, the full amount is collected upfront.

To check the status of a reservation payment, navigate to the reservation’s financials in the inbox thread. Look for the “Paid” label, which indicates the payment has been collected. Additionally, you can review the Direct > Payout History section for detailed payout records, including dates and amounts.

With Direct Basic, once a guest submits payment, the funds are sent directly to your connected Stripe account. A 1% service fee applies to all users except those on Legacy plans

You can monitor the total of payouts already completed and the upcoming ones.

Payouts are always tied to the bank account linked to the property at the time the booking is created.

If you update a bank account after a booking has already been made, that change will only apply to future reservations. Existing bookings will continue to pay out to the original bank account.

Example:
If a booking was created in February and the bank account was updated in April, the February booking will still pay out to the original account.

If you need a payout for an existing booking sent to a different bank account, please contact support before the scheduled payout date.

Both the old and new bank accounts must be verified for us to make this change successfully.

📧 [email protected]

Only primary users can manage payout and bank account settings.

If you’re a secondary user, you’ll need to reach out to the primary account holder to request any updates.

Here's what happens from the moment a booking is confirmed to when funds arrive in your bank account:

Booking confirmed → Guest checks in → Payout initiated (within 24 hours after check-in) → Status changes to "Settled" → Funds arrive in your bank (3–5 business days)

You can track each step by navigating to Direct → Payout History and checking the status column for your reservation.

All payouts processed by Hospitable are sent via ACH (Automated Clearing House).

When a payout is marked as Settled, it means Hospitable has issued the transfer to your bank. Your bank may still need time to process the deposit.

Most payouts appear in your bank account within 3–5 business days after being marked Settled. Timing can vary depending on your bank’s internal processing.

In rare cases, additional delays may occur if your bank requires extra time.

If a guest books within approximately 4 days of check-in, their payment may not have fully cleared by the time the payout is scheduled. Hospitable cannot pay out funds it hasn't received yet.

In these cases, your payout will be released once the guest's payment has fully processed, which may take up to 3 additional business days after the standard payout date.

Once the payment clears, the payout is automatically initiated — no action is needed on your end.

In some cases, a payout amount may be lower than expected, zero, or even negative. This happens when post-booking adjustments are applied, such as:

These adjustments are deducted from the payout tied to the affected reservation.

Example: If a $500 payout had a $500 refund applied, your net payout would be $0. You can see the breakdown in Financials → Payouts.

If a payout shows as negative, it means the adjustments exceeded the original payout amount. This balance is typically recovered from future payouts.

If a payout fails, you’ll receive an email notification. Once the underlying issue is resolved, payouts are automatically rerun.

Below are the most common reasons payouts fail, along with how to address them.

Bookings and payments can still be accepted while a bank account is unverified, but payouts will be held until verification is complete.

How to fix:
Go to Settings → Payments & Payouts and complete bank account verification.

If a payout is sent to a bank account that has been closed, the funds are not lost. The transfer will be rejected by the receiving bank and returned to Hospitable. This process typically takes 5–10 business days depending on both banks involved. During this time, the payout status in your dashboard may still show as Settled until the return is processed. Once the funds are returned, add and verify a new bank account under Settings → Payments & Payouts, then contact support so we can reissue the payout to your updated account.

How to fix:
Contact support so we can help update your bank account and rerun the payout if needed.

This can happen with last-minute bookings or when refunds are issued after a payout has already been processed.

In most cases, the payout will automatically rerun once the funds have finished processing. In rare situations, support may need to make manual adjustments to reflect the correct amount.

If your connected bank account currency doesn't match the payout currency, the transfer may be rejected by your bank. Ensure your bank account supports the currency of your Direct bookings. If needed, add a separate bank account in the correct currency under Settings → Payments & Payouts → Bank Accounts.

Before reaching out, we recommend checking the following:

If needed, Hospitable can provide proof of transfer to help your bank locate an incoming ACH deposit. Additionally, contact your bank to confirm if funds were received or returned. This step helps identify and resolve discrepancies quickly.

Hospitable processes payouts only for Direct bookings made through your Hospitable-powered booking site. For all other channels, the OTA (Online Travel Agency) manages payments and payouts according to its own schedule and policies.

If your booking is from Booking.com, Airbnb, or Vrbo, the payout is handled by that platform directly — not by Hospitable. Please check your channel's host dashboard for payout status.

This typically happens when a booking was created before a bank account update.

When a booking is accepted, the payout method linked to the property is locked in. Updating payout settings afterward affects future bookings only and does not change existing reservations.

To help prevent this in the future, we recommend confirming your payout settings before accepting new bookings.

If you need help correcting a payout for an existing reservation, contact support so we can review available options. Make sure to communicate updates regarding your bank account to both your bank and Hospitable's support team to ensure correct routing.

If you're experiencing issues with a payout, work through these steps in order:

If a payout remains failed or missing after reviewing the steps above, reach out to [email protected] with the payout date, amount, property, and reservation code. We’re happy to help ensure everything is completed smoothly.