Published Statements and Invoices can be marked as Paid and given a Payment date. This ensures that the full amount is accounted for on your Profit and Loss Report on that date.
📣 Hospitable can facilitate payments from Managers to Owners. Learn more about Owner Payouts.
Marking a Statement or Invoice as Paid manually indicates that the payment has been facilitated outside of Hospitable, and was completed on the payment date that you define.
Marking a Statement or Invoice as Paid
Go to Operations > Owner management > Statements
Go to the Published tab and select the Published Statement or Invoice that you'd like to mark as Paid
Click Mark as paid in the top right corner
Choose the Payment date and click Mark as paid. Hospitable defaults to today's date, but you can select any date in the past that's more appropriate.
The Paid Statement or Invoice will now move to the Paid tab, and the full amount will be accounted for on your Profit and Loss Report on the payment date.
Important: Marking as Paid is permanent
Once a statement or invoice is marked as Paid, it becomes permanently locked. It cannot be unpublished or edited — not even by the Hospitable support team. The Paid status is designed to protect financial records that have already been settled with property owners.
Before marking a statement as Paid, we recommend:
Review all transactions on the statement to make sure nothing is missing.
Confirm the total amounts are correct.
Verify that any adjustments or manual transactions have been applied.
Download or preview the statement PDF to ensure it looks right.
Once you are confident everything is accurate, you can safely mark the statement as Paid.
What if I notice a problem after marking a statement as Paid?
If you believe a Paid statement contains incorrect or missing data (for example, transactions that should appear but don't), please contact our support team at [email protected] or via the in-app chat. While the Paid status cannot be reversed, our team can investigate the issue and help you determine the best course of action, such as applying corrections to a future statement.
Please include the following when reaching out:
The owner name and property name
The statement month in question
A description of what appears to be incorrect or missing