If you're seeing "Cannot create duplicate property" or "This property already exists, but is not associated with your account," this means a property with the same details already exists on Booking.com, but it's not connected to your current account.
Why This Happens
Booking.com matches properties based on multiple factors including:
Property name
Full address
Geographic coordinates
Other identifying details
When all these details match an existing property, Booking.com prevents creating a duplicate listing.
The most common reasons this happens are:
You have another Booking.com account that already has this property listed.
A previous property manager listed your property and didn't remove it.
How to Fix This Error
The best solution is to connect your existing property.
If you have access to the existing listing or Booking.com account, follow the instructions here to connect it to Hospitable.
Contact our support team if you can't find the existing listing or don't have access to the original Booking.com account.