If you're seeing "New countries added to partner card and original contract. Addendum can not be sent as original contract not signed yet!", your Booking.com account has an unsigned partner agreement that needs to be completed before your listing can be published. In some cases, this error can also appear when duplicate listings were created in Hospitable on top of an existing Booking.com account — the steps below cover both scenarios.
What This Error Means
Booking.com requires you to sign a partner agreement before any property on your account can be published. When Booking.com cannot find a signed original contract for your account, it's because either:
It was never signed
The listing belongs to a different account than the one with the signed agreement.
Publishing fails with this error.
How to Fix This Error
Step 1: Find Your Agreement Email
Look for an email with subject line: "Booking.com - Start partner account registration"
This is what it looks like.
If you cannot find the agreement email and it is not in spam or Promotions, contact our support team. We can re-send the partner invitation to your Booking.com account so you get a fresh link to sign.
Step 2: Sign the Agreement
Click the link in the agreement email.
Follow the signing process as outlined in the email.
Complete all required sections.
Submit the signed agreement.
Step 3: Retry Creating Your Property
Wait a few minutes after signing for the system to update.
Return to Hospitable and try creating your listing again.
The error should be resolved once the agreement is processed.
If the error is not resolved or you're unable to find the agreement, please reach out to our support team.
Already signed the agreement and still seeing this error?
If you are confident the partner agreement is signed but the error keeps appearing, the most common cause is that the listing you are trying to publish was created as a new listing in Hospitable while your signed agreement lives on a different, pre-existing Booking.com account.
This usually happens in one of two ways:
You already had a Booking.com account (with or without live listings), and during onboarding with Hospitable you chose "Create a new account" instead of connecting your existing one. The new account has no signed contract, so publishing fails.
You started drafts or listings directly in the Booking.com extranet, and then later created new listings for the same properties through Hospitable. The Hospitable-created listings sit on a separate account flow from the one tied to your signed agreement.
Always start your Booking.com connection from Hospitable, not from the Booking.com extranet. Go to Channel connections → Connect with Booking.com in Hospitable and follow the flow from there. Starting the connection in the extranet often leads to duplicate listings or a stuck "pending" state.
What to do:
Decide which Booking.com account you want to keep — the existing one with your signed agreement and original listings, or the new one Hospitable created.
If you want to keep your existing account, connect it to Hospitable from Channel connections → Connect with Booking.com. See Connect a Booking.com Listing to Hospitable for the full flow.
Remove the duplicate listings so Booking.com does not flag them against your real properties. Booking.com listings cannot be deleted from inside Hospitable — you will need to either:
Sign in to the Booking.com extranet for the account that holds the duplicates and delete or close those listings there, or
Contact Booking.com's Partner Support and ask them to remove the duplicate listings (and, if needed, fully clear any terminated listing agreements that remain on the account).
If you would rather keep the new account Hospitable created for you, make sure that account's partner agreement is signed (Steps 1–3 above) and ask Booking.com to close or merge the older account.
If you are unsure which account is which, or you cannot tell which listings are duplicates, contact our support team and include the email address(es) you used on Booking.com so we can help you sort it out.