What Are Autopilot Cleanings?
Autopilot tasks are automatically scheduled cleanings tied to your reservations. Once enabled, our system creates tasks for upcoming stays so you don’t have to schedule cleaners manually. In addition, you can also request ad-hoc cleanings at any time for any property.
How They Work
Option 1: Autopilot Cleaning (automatic)
Go to Operations → Task rule → +Add New → Cleaning.
For each future reservation, an after-checkout cleaning task is created automatically.
Cleansters in your area are matched to the job.
Option 2: Ad-Hoc Cleaning (on demand)
Go to Operations → Task Calendar → +New → Cleaning.
Select Find a cleaner for me.
Cleansters in your area are matched immediately.
For both options, the task includes details like:
Checklist
Property access instructions
Estimated hours and cost
You’ll be notified when the cleaner is on their way (via Inbox), and once the cleaning is done, the task is marked complete with photos and checklists provided.
Key Features
Smart Locks: If your property has a smart lock, a unique access code is generated for each task (if enabled).
Checklists: Cleaners complete a step-by-step checklist and can upload photos.
Messaging: You and your cleaner can communicate directly inside the task modal.
Handling Common Issues
🏠 Cleaner Can’t Access the Property
Always provide clear access instructions when setting up tasks.
If no smart lock is connected, access instructions are required.
Cleaners can contact you through chat if they run into trouble.
⏱ Cleaning Takes Longer Than Expected
Cleanster allows you to adjust the task hours during or up to 24 hours after the clean.
Cleaners cannot extend hours on their own — you must approve any extra time.
This ensures you’re never charged more without your consent.
❌ Cancellations or Rescheduling
Rescheduling: Free at any time, even last-minute.
Cancellations:
More than 24 hours in advance: no fee.
Within 24 hours: $20 fee.
Within 2 hours: full cleaning fee.
You can cancel tasks directly in the task detail modal.
👤 Cleaner Preference
Initially, the system assigns the best available cleaner. Cleanster does not have cleaners in every area, so this feature may not be available for some hosts.
Over time, you’ll be able to favourite cleaners so they’re prioritized for your property.
After each task, you can review and tip cleaners — this helps us improve future assignments.
Important Notes
Documentation and workflows are still evolving — watch for updates as we expand features.
Questions?
Please see our FAQ doc! If you'd like to learn more about how payment is handled for Autopilot cleanings, please see our Marketplace article.