Autopilot cleanings use a prepaid balance system. This ensures cleaners are paid on time and prevents missed cleanings due to insufficient funds.
This article explains:
How prepayments work
How automatic top-ups work
How Marketplace deductions are processed
What happens if a payment fails
Learn more about Marketplace Cleanings here.
How Prepayment Works
When creating an Autopilot cleaning task, you’ll see:
Cost per clean
Required prepayment
At setup, you prepay 2× the cost per clean. This amount funds your next two cleanings.
👉 Example: If one clean costs $97.50, you'll prepay $195.00.
Your balance is designed to always stay one clean ahead.
What Happens After Each Clean
After a cleaning is completed:
The full cleaning cost is deducted from your prepaid balance and paid to the cleaner.
Your saved payment method is automatically charged to restore your balance to 2× the cleaning cost. Note that funds may take up to 2 days to appear in your balance.
Example
Starting balance: $195.00
After your cleaning is completed: $97.50 deducted
Automatic top-up charge: $97.50
Balance returns to $195.00
This process repeats after every cleaning to ensure funds are always available.
Where to Track Payments
Go to Settings ⚙️ → Payments & Payouts → Marketplace to view:
Current prepaid balance
Payment activity, including top-ups, cleaning payments, and upcoming charges
Managing Your Payment Method
You can update your payment method at any time by going to Settings ⚙️ → Payments & Payouts → Bank accounts.
If you change it:
Your prepaid balance remains in place
Future automatic charges apply to the new method
You can also:
Add funds manually
Withdraw available funds
To do this, go to Settings ⚙️ → Payments & Payouts → Marketplace → Click the ... next to Prepaid balance → Select Add funds or Withdraw.
What Happens If a Payment Fails
If your payment method cannot be charged:
Your balance will not be restored.
You’ll see a “Payment Failed” message under Settings ⚙️ → Payments & Payouts → Marketplace.
Upcoming cleanings will be paused.
To resolve:
Update your payment method, or
Retry the failed charge in Marketplace by clicking on the Retry payment option under Settings ⚙️ → Payments & Payouts → Marketplace.
If your balance cannot cover the next scheduled cleaning, Autopilot cleanings will pause until sufficient funds are available.
Key Rules of the Prepaid System
Your balance always stays one clean ahead.
Cleaners are paid directly from your prepaid balance.
Automatic top-ups occur after every completed clean.
If funds are insufficient to cover the cost of the cleaning, service pauses automatically.
This system ensures reliable cleaner payouts and uninterrupted service when funds are available.
✅ Tip: You can always check Settings ⚙️ → Payments & payouts to view your balance, payment history, and manage your payment method.
Learn more about Marketplace Cleanings here.