What Are Marketplace Cleanings: Autopilot & Ad-hoc?
Autopilot Cleanings work similarly to our legacy Task Rules, in that our system automatically creates cleaning tasks as new bookings are received.
What's different now is that we source the cleaner for you through our partner's network of cleaners. You can request ad-hoc cleanings at any time for any property through this network as well.
How They Work
Option 1: Autopilot Cleaning (automatic)
Go to Operations → Task rule → +Add New → Cleaning → Autopilot cleaning.
For each future reservation, an after-checkout cleaning task is created automatically.
Cleansters in your area are matched to the job.
Option 2: Ad-Hoc Cleaning (on demand)
Go to Operations → Task Calendar → +New → Cleaning -> add start/end time -> Find a cleaner for me.
Select Find a cleaner for me.
Cleansters in your area are matched immediately.
For both options, the task includes details like:
Checklist
Property access instructions
Estimated hours and cost
You’ll be notified when the cleaner is on their way (via Inbox), and once the cleaning is done, the task is marked complete with photos and checklists provided.
Key Features
Smart Locks: If your property has a smart lock, a unique access code is generated for each task (if enabled).
Checklists: Cleaners complete a step-by-step checklist and can upload photos.
Messaging: You and your cleaner can communicate directly inside the task modal.
Handling Common Issues
🏠 Cleaner Can’t Access the Property
Always provide clear access instructions when setting up tasks.
If no smart lock is connected, access instructions are required.
Cleaners can contact you through chat if they run into trouble.
⏱ Cleaning Takes Longer Than Expected
Cleanster allows you to adjust the task hours during or up to 24 hours after the clean.
Cleaners cannot extend hours on their own — you must approve any extra time.
This ensures you’re never charged more without your consent.
❌ Cancellations or Rescheduling
Rescheduling: Free at any time, even last-minute.
Cancellations:
More than 24 hours in advance: no fee.
Within 24 hours: $20 fee.
Within 2 hours: full cleaning fee.
You can cancel tasks directly in the task detail modal.
👤 Cleaner Preference
Initially, the system assigns the best available cleaner. Cleanster does not have cleaners in every area, so this feature may not be available for some hosts.
Over time, you’ll be able to favorite cleaners so they’re prioritized for your property.
After each task, you can review and tip cleaners — this helps us improve future assignments.
Important Notes
Documentation and workflows are still evolving — watch for updates as we expand features.