Reviews on your direct booking site help build trust by showcasing feedback from previous guests. Hospitable automatically collects and displays reviews based on specific criteria.
This article explains where reviews come from, how they are selected, and what you can and cannot control.
Where Reviews Come From
Reviews displayed on your direct site are collected from:
Airbnb
Booking.com
Direct bookings through Hospitable
After a Direct stay, guests are invited to leave a review through the Guest Portal.
Guest portal review form with rating options and comment field
How Reviews Are Selected
Not all reviews are shown on your site.
Hospitable selects reviews based on:
Reviews with at least 30 words
5-star reviews with strong positive content
The most recent reviews
AI is used to prioritize higher-quality review content.
You cannot manually choose which reviews appear on your site.
How Reviews Are Displayed
Reviews are automatically displayed on your site in the following areas:
Homepage (for multi-property sites, below the hero section)
Property pages (above the property location section)
Your site will:
Show 2 reviews at a time
Allow guests to scroll through more
Display up to 20 reviews total
Prioritize the most recent reviews first
Direct booking site displaying guest reviews in a scrollable section
What You Can and Cannot Control
You can:
Encourage guests to leave reviews
Improve guest experience to generate better feedback
You cannot:
Manually select or remove reviews
Edit review content
Disable the reviews section
Control review order beyond recency
The reviews section is always enabled and cannot be removed from your site.
How Guests Leave Reviews
After checkout:
Guests receive an email asking them to review their stay
They submit reviews through the Guest Portal
You can also encourage reviews by:
Creating an after check-out messaging rule
Including the
%guest_portal%link in your message
Messaging rule setup with guest portal shortcode for review requests
Review requests are sent automatically based on your messaging rules. They cannot be sent manually.
Limitations
Review functionality for Direct bookings is still evolving.
Hosts cannot reply to reviews
Review requests cannot be sent manually
Reviews depend on guests completing the process
AI filtering determines which reviews are shown
Important Things to Know
Reviews are aggregated from Airbnb, Booking.com, and Direct bookings
Only selected reviews are displayed based on quality and recency
Guests leave reviews through the Guest Portal after checkout
Reviews are automatically shown and cannot be manually managed
The reviews section is always visible on your site