Mogul Help Desk Live is a weekly open Q&A session, exclusively for Mogul customers. It's a chance to bring the setup questions you've been sitting on, the Owner Statement line item that doesn't look right, or the workflow you'd like someone to walk you through. A member of our Support team hosts the session and answers questions live.
These sessions are meant to complement your usual support, not replace it. Most Mogul questions can still be answered from our Help Center or by writing in to our Support team. Help Desk Live is for moments when a real-time conversation would be more helpful than another message thread.
When live help is useful
Help Desk Live is a good fit when:
You've read the article, but something still doesn't click.
You want someone to walk through your Owner Statement with you and explain how the numbers are calculated.
You're setting up a Management Agreement and want to confirm the commission, fees, or payout routing are configured the way you intend.
You're about to invite owners to the Owner Portal and want to see what they'll see first.
You have several related questions that would take a long back-and-forth over email.
You're new to Mogul and want to make sure you're getting the most out of your plan.
Common topics we cover
Hosts most often bring questions in these areas:
Understanding Owner Statements. Why a total looks higher or lower than expected, how discounts and cleaning fees appear, what terms like "Accommodation after discount" and "Commissionable base" actually mean, and how to walk an owner through their statement with confidence.
Setting up Management Agreements. Choosing a commission structure, handling flat or monthly fees, deciding which fees are commissionable, and amending agreements without losing history.
Owner banking, payouts, and split payouts. Connecting owner bank accounts, deciding between monthly statement payouts and split payouts at check-in, and understanding when owners get paid.
Getting your Mogul account set up end-to-end. Businesses, Owners, Properties, Agreements, Statements, and the Owner Portal — in the right order, for how your business works.
Preparing the Owner Portal for your owners. What owners can see, how to invite them, and what to expect once they're in.
These aren't the only topics we can help with — they're just the ones that come up most often. Any Mogul-related question is welcome.
What to expect
Sessions run for one hour. You can join with your camera and microphone off and ask questions through the Q&A panel — our team reads and responds to questions live.
We start by addressing the most common themes submitted in advance, then open the floor for live questions throughout the rest of the session.
💡 If a question involves your specific account, financial details, or requires a longer investigation, we'll follow up with you privately after the session rather than share account details with the group. We can't guarantee every issue will be resolved within the hour, but you'll always leave with clearer next steps.
We focus the hour on Mogul-specific features and workflows. For questions about other parts of Hospitable — like channel connections, billing, or messaging — our Support team can help you through the usual channels.
How to register
Mogul Help Desk Live is held every Tuesday at 1:00 PM Eastern. When you register, add a short note about what you'd like help with so our hosts can prepare and group similar questions together.
Register for the next session: [REGISTRATION LINK]
Can't make it this Tuesday? You can register for a future week using the same link.
Need help before Tuesday? You can always reach our Support team through the chat in your Hospitable account — we're happy to help in the meantime.