Resolving a conversation allows you to remove it from the main Inbox and place it into a special 'Resolved' segment. This is a handy way of removing conversations from your Inbox view that no longer require your immediate attention.
What happens when a conversation is resolved?
Resolved conversations receive a Resolved status, and can be found by clicking on Resolved on the left-side status menu of the Inbox
These messages are removed from the main Inbox
The conversation still be viewed on Hospitable
Manual replies can still be sent from the Inbox
Automated scheduled messages from Hospitable will continue to be sent
Conversations will automatically go back to the main Inbox when:
A new message is received from the guest
The status of a reservation changes on that conversation
How to mark conversation(s) as resolved:
Open the Inbox
Select the conversations which you wish to resolve using the checkboxes to the left of each item
Click the 'Resolve' button in the floating panel at the bottom of the screen
How to view resolved conversations:
Open the Inbox
Click on the 'Resolved' segment under 'Status' in the sidebar
How to unresolve conversations:
Open the 'Resolved' segment on the Inbox following the steps above
Select the conversations which you wish to unresolve using the checkboxes to the left of each item
Click the 'Unresolve' button in the floating panel at the bottom of the screen