Resolving a conversation allows you to remove it from the main Inbox into a special 'Resolved' segment.

This is a handy way of removing conversations from your Inbox which no longer require your attention.

Resolved conversations:

  • Can still be viewed on Hospitable

  • Manual replies can still be sent from the Inbox

  • Automated scheduled messages from Hospitable will continue to send accordingly

  • Will automatically unresolve:

    • When a new message is received from the guest

    • When the status of a reservation changes on that conversation

To mark a conversation, or multiple conversations as Resolved:

  1. Open the Inbox

  2. Select the conversations which you wish to resolve using the checkboxes to the left of each item

  3. Click the 'Resolve' button in the floating panel at the bottom of the screen

To view Resolved conversations:

  1. Open the Inbox

  2. Click on the 'Resolved' segment under 'Status' in the sidebar

To Unresolve conversations:

  1. Open the 'Resolved' segment on the Inbox following the steps above

  2. Select the conversations which you wish to unresolve using the checkboxes to the left of each item

  3. Click the 'Unresolve' button in the floating panel at the bottom of the screen

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