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Troubleshooting: My Availability Isn't Syncing As Expected

There are several reasons why your availability may differ between your booking platforms and Hospitable calendars

Reynir Óli Smárason avatar
Written by Reynir Óli Smárason
Updated over a week ago

Are your listings merged?

Merging properties lets Hospitable know that the listings belong to the same physical property, and that the calendars can be synced.

Where did you make changes?

Airbnb PMS connection

If your Airbnb channel is connected to Hospitable on the official PMS scope connection, then you cannot make updates in your Airbnb calendar. You will need to make all availability changes directly on your Hospitable calendar. These changes will then get pushed out to all listings on the property.

Airbnb limited connection

If you opted out of the Airbnb PMS official connection, and are on the limited connection, then you will need to manage your calendar availability directly on Airbnb, as Hospitable will not be able to push anything to your Airbnb calendar.

If Airbnb is the lead listing on your property, then the property will be calendar restricted, meaning you cannot make any calendar edits on Hospitable.

Booking.com

When you connect your Booking.com listing to Hospitable, Hospitable becomes the source of truth for all calendar data. You will not be able to edit your calendar on Booking.com, and will need to make all edits in the Hospitable calendar. This is regardless of what listing is the lead listing on the property in Hospitable.

To maintain consistency in your minimum night stay settings, you should configure the parent rate plan to reflect your desired policies. For child rate plans, manual adjustments need to be made directly on Booking.com.

To ensure you have the correct settings on Booking.com:

  1. Use a single rate plan

    1. Ensure that you have only one active rate plan on Booking.com that connects with Hospitable. This rate plan will serve as the Parent rate plan, which Hospitable syncs with for minimum night stay settings.

  2. Manually configure child rate plans

    1. Any additional child rate plans need manual configuration for settings like minimum night stays as Hospitable cannot sync these settings to child rate plans.

To confirm accurate application of minimum night stays:

  1. Navigate to "Rates & Availability" in your Booking.com extranet.

  2. Use the "list view" for clarity instead of the monthly view.

  3. Confirm minimum night stays are correctly set on the calendar.

VRBO

With the Hospitable connection to VRBO, you can still manage your calendar directly on VRBO and override any changes pushed by Hospitable.

If VRBO is the lead listing on your property, then Hospitable will monitor for changes made on your lead listing's calendar during our regular 4.5-hour syncs. Those changes will then be pulled into your Hospitable calendar and pushed over to your other listings in accordance with your sync settings.

Are you using dynamic pricing software?

In addition to setting pricing, most dynamic pricing solutions also adjust availability settings like minimum night stay. Any manual edits you make in Hospitable may be overridden by new instructions from your dynamic pricing integration.

Do you have an imported iCal?

Imported iCals can cause unexpected blocks on your calendar. If you wish to use an iCal as a backup, you'll want to make sure to use your Hospitable property iCal.

Vrbo Only

Do you have a Property Management Software?

If you use a PMS on Vrbo, Hospitable will be unable to make changes to your Vrbo calendar. You can read more about those limitations here.

Is your property listed?

We cannot make changes to an unlisted Vrbo listing. You will need to make the listing active before we can sync availability to your Vrbo calendar.

Is Vrbo your lead listing?

Hospitable detects availability data from Vrbo if it is your lead listing.

While manual updates to your Hospitable calendar are always pushed to all listings immediately, changes made on your Vrbo lead listing's calendar are picked up during our regular 4.5-hour syncs.

If you recently made a change on your Vrbo calendar, it can take up to 4.5 hours for us to detect that change.

Is availability sync enabled?

In order for us to push availability from your Vrbo lead listing to your other listings, you will need to enable availability sync.

If availability sync is disabled, your Hospitable calendar will show the pricing from your Vrbo calendar (minus any markup fees), but these rates will not be pushed to your other listings.

Airbnb Only

Do you have another connected software?

Even if they don't appear to be active, connected software can make changes to your calendar. If you don't see what you expect on your calendar, you can check for and remove connected software by going to Airbnb > Click on your Profile Picture > Account > Privacy & sharing > Services.

Do you have availability rules or a custom rule set?

Rulesets on Airbnb can override Hospitable's changes. If your availability doesn't appear as you'd expect, you'll want to check on any existing rule sets.

Are bookings being prevented even on available dates?

If a listing does not allow bookings even if the date appears to be available, specific Airbnb settings, such as "only allow experienced guests to book," might restrict bookings. Adjust these settings directly on your Airbnb account as they are outside Hospitable's integration scope.

Is your listing stuck in 'Syncing' or 'Importing' status?

Airbnb may occasionally list a property as 'importing,' which does not necessarily indicate an issue. Follow these steps to resolve it:

  1. Verify that your Airbnb listing:

    • Has availability set.

    • Can be booked.

    • Shows no visible API-related errors.

    • Has the synchronization category set to 'sync_all.'

  2. Additional steps:

    • Unlist and relist your property on Airbnb.

    • Disconnect and reconnect your Airbnb account from Hospitable. These steps should resolve the issue, even if the 'importing' status persists.

  3. Are you seeing a 'Calendar Restricted' message? This error typically means the Airbnb listing has not been "claimed." It could be that either you need to invite the Airbnb listing admin to connect their listing to your Hospitable account, or that you need to upgrade your Airbnb connection to the PMS one.

Booking.com Only

Do you have more than one rate plan?

Hospitable cannot communicate with child rate plans or secondary parent rate plans. You can set your primary rate plan by going to Properties > Click on the property > Pricing. You'll want to ensure that any other rate plans follow the availability of the selected parent.

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