Why didn't my dates get blocked after I received a new booking?
If you received a reservation at one of your listings and those dates haven't been blocked by Reservation Sync for another one of your listings, please check the following:
Make sure your listings are merged under the same property on Hospitable!
Merging properties lets Hospitable know that the listings belong to the same physical property and that the calendars can be synced.
For example: If your Airbnb and Vrbo listings are not merged together under one property on Hospitable, and you make a change in the Hospitable calendar of one of those properties, nothing will be pushed to the other property/listing. Those need to be merged together!
Is Sync enabled for your property?
Check that sync is enabled. Reservation Sync is disabled when Sync is toggled off for the property.
To check if sync is enabled, go to:
Hospitable > Properties
Select your property
Towards the bottom of that page, you can see the Sync setting option
Make sure the box for that option is ticked
Did you get an email with the subject line ⚠️ Reservation Sync: Calendar block failed?
When attempting to block out dates on your channels, it's possible that the channel API may experience an error and be unable to accept the block. This is rare, but it does happen.
When this happens, we will send you an email to let you know so you can manually block those dates to prevent a double booking. This message has the subject line: ⚠️ Reservation Sync: Calendar block failed.
Even after we send that email, we'll continue attempting to block the dates ourselves. As an additional fallback, you can import your property iCal feed directly into your channel's calendars. This will help ensure that dates still get blocked even if this Sync fails.
Platform-Specific Things to Check
Booking.com:
Is your room quantity more than 1?
Have a look at your Booking.com calendar in List-View. If the Rooms to Sell equals 1 for a date that also shows Net Booked as 1, your calendar is still open after a reservation. This means that you have 2 rooms to sell for that specific date.
If this is the case, you'll need to disconnect, ensure that the total of Rooms to Sell plus Net Booked equals 1 (not more), and then reconnect to Hospitable. You can find instructions for doing that here.
Do you have more than one rate plan?
Hospitable cannot communicate with child rate plans or secondary parent rate plans. You can set your primary rate plan by going to Properties > Click on the property > Pricing. You'll want to ensure that any other rate plans follow the availability of the selected parent.
Vrbo:
Do you use a different Property Management Software (PMS) with your Vrbo account?
If you use a PMS with Vrbo, Vrbo does not allow Hospitable to interact with their calendar (Vrbo expects your PMS to keep your calendars in sync). If this is the case, please reach out to your PMS software for assistance.