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Metrics Walkthrough

Learn how to use the Metrics dashboard and the definition/calculation for each Key Performance Indicator (KPI)

Pierre-Camille Hamana avatar
Written by Pierre-Camille Hamana
Updated over 5 months ago

Hospitable's Metrics allows you and your team to monitor the health of your properties, view raw financial data in one place, and more.

Features

  • Statistics and charts to monitor the health of your rentals

  • Raw financial data by reservation

  • Granular filtering and financial data column selection

  • Save filtered dashboards as “views” for easy access later

  • Create public links for saved views to share financial data without the need to log in

Video Walkthrough

Metrics Elements

Filter Data and Save or Send Customized Views

Filter Data

Use filters to view the information you wish to include.

  • +Filter

    Exclude / include certain categories of reservations from your KPIs and from the raw financial data that's sent in an export

  • +Columns

    This allows you to select to include more or less columns to view or export.

Views

Saving a view allows you to save all filters and column selections to easily access that same view later

  • Save Filtered View

    Select Save to save and name a view, which will be available to view later. You can also select to create a public link to access the view at this time or at any point later.

  • Select Views

    Select Views to see all of your available views, create/copy/revoke public links, and delete the views. If a view is currently applied, you can select the name to open the full list of views.

    This option becomes available once the first view is saved.

Share a Public Link to your Filtered Dashboard

  • You can create public link to any saved view at the time it's created, or later in the Views selection.

  • These public links can be shared with anyone and display live data for only the selected filters and columns, and access to the link can be revoked at any time.

  • See an example of the public dashboard view here.


View Reports

The Metrics section contains 4 different types of exports to help with your reporting. All exports are downloaded as a .csv excel file, and can be further manipulated within the downloaded document.

Types of Reports & Exports

This export has the full guest and financial details for every confirmed booking for Airbnb, Vrbo, Booking.com, and manual reservations, allowing you to view the health of your properties for the selected time frame and see how it compares to the previous time period.

Key Performance Indicators

KPI

Definition

Calculation

Total Revenue

Revenue for all reservations including past and expected payouts, pass-through taxes, and fees.

All filter selections apply.

Sum of payouts for all included reservations

Reservations

All reservations.

All filter selections apply.

# of reservations

Rev. per Reservation

Average revenue per reservation, including all past-through taxes and fees.

All filter selections apply.

Sum of revenue for all reservations / by reservation count

Avg. Nightly Rate

Average nightly rate across all reservations.

All filter selections apply.

All nights for all selected reservations / sum of all base amounts

base amount = total room cost without fees or taxes

RevPAN

Average revenue per night across all nights available for booking.

All filter selections apply.

Sum of revenue for all reservations / all nights available for booking

Occupancy: Available nights

The average occupancy rate of all nights booked divided by total nights available to be booked across all properties.

Reservation status, platform, & currency do not apply.

# of currently booked nights / all nights available for booking within the selected timeframe

Occupancy: All nights

The average occupancy rate of all nights booked divided by total nights selected across all properties.

Reservation status, platform, & currency do not apply.

# of currently booked nights / all nights within the selected timeframe

Unavailable nights

Number of nights that are unavailable for booking.

Reservation status, platform, & currency do not apply.

# of nights unavailable for booking for all properties in the timeframe (does not include booked nights)

Booked nights

Number of nights with an accepted booking.

Reservation status, platform, & currency do not apply.

# of nights with an accepted booking

Avg. Length Of Stay

Average length of stay across all accepted bookings.

Reservation status, platform, & currency do not apply.

total of all booked nights / # of bookings

Exports all of your Airbnb reviews allowing you to perform more in-depth data analysis on your guest experience.

An overview of all past and upcoming tasks, helping you manage your personnel and payroll.

The tax export gives you visibility into the amount of each tax type that is collected on your properties. We'll prepare two types of reports whenever you export tax data: Summary and Detailed

View all taxes summarized by tax or for each reservation.

Key Performance Indicators

KPI

Definition

Total Taxes

The sum of all taxes for accepted reservations

Pass-through

Tax amounts that were not collected or paid by the channel

Channel Remitted

Taxes that are collected and paid on your behalf by the channel


Export & Send Data

Send Reports Via Email

  • This allows you to send a .csv with all of your raw financial data. These can be sent with or without your KPIs, and as a single .csv or broken into separate files for each property.

Earlier Exports

  • You can view / redownload all of your, and your secondary users, exports in this tab.

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