Metrics Walkthrough

How to use the Metrics dashboard and how each KPI is defined/calculated

Alyssa Ward avatar
Written by Alyssa Ward
Updated over a week ago

Features

  • Statistics and charts to monitor the health of your rentals

  • View all raw financial data by reservation

  • Granular filtering and financial data column selection

  • Save filtered dashboards as “views” for easy access

  • Create public links for saved views to share financial data without the need to log in

Filter Data

+Filter

This allows you to exclude / include certain categories of reservations from your KPIs and from the raw financial data that's sent in an export

+Columns

This allows you to select to include more or less columns to view or export.

Views

Saving a view allows you to save all filters and column selections to easily access that same view later

Save Filtered View

Select 'Save' to save and name a view. You can also select to create a public link to access the view at this time or at any point later.

Select Views

Select 'Views' to see all of your available views, create/copy/revoke public links, and delete the views. If a view is currently applied, you can select the name to open the full list of views.

Share a Public Link to your Filtered Dashboard

You can create public link to any saved view at the time it's created, or later in the Views selection.

  • These public links can be shared with anyone and display live data for only the selected filters and columns.

  • Access to the link can be revoked at any time.

  • See an example of the public dashboard view here.

Export Data

The Metrics section contains 4 different types of exports to help with your reporting. All exports are downloaded as a .csv excel file, and can be further manipulated within the downloaded document.

  • This export has the full guest and financial details for every confirmed booking for Airbnb, Vrbo, Booking.com, and manual reservations.

  • Exports all of your Airbnb reviews allowing you to perform more in-depth data analysis on your guest experience.

  • An overview of past and upcoming tasks, helping you manage your personnel and payroll.

  • The tax export gives you visibility into the amount of each tax type that is collected on your properties. We'll prepare two types of reports whenever you export tax data: Summary and Detailed

Send

This allows you to send a .csv with all of your raw financial data. These can be sent with or without your KPIs, and as a single .csv or broken into separate files for each property.

Reservations

Here you can see the health of your properties for the selected time frame, and see how they compare to the last time period.

Key Performance Indicators

KPI

Definition

Calculation

Total Revenue

Revenue for all reservations including past and expected payouts, pass-through taxes, and fees.

All filter selections apply.

Sum of payouts for all included reservations

Reservations

All reservations.

All filter selections apply.

# of reservations

Rev. per Reservation

Average revenue per reservation, including all past-through taxes and fees.

All filter selections apply.

Sum of revenue for all reservations / by reservation count

Avg. Nightly Rate

Average nightly rate across all reservations.

All filter selections apply.

All nights for all selected reservations / sum of all base amounts

base amount = total room cost without fees or taxes

RevPAN

Average revenue per night across all nights available for booking.

All filter selections apply.

Sum of revenue for all reservations / all nights available for booking

Occupancy: Available nights

The average occupancy rate of all nights booked divided by total nights available to be booked across all properties.

Reservation status, platform, & currency do not apply.

# of currently booked nights / all nights available for booking within the selected timeframe

Occupancy: All nights

The average occupancy rate of all nights booked divided by total nights selected across all properties.

Reservation status, platform, & currency do not apply.

# of currently booked nights / all nights within the selected timeframe

Unavailable nights

Number of nights that are unavailable for booking.

Reservation status, platform, & currency do not apply.

# of nights unavailable for booking for all properties in the timeframe (does not include booked nights)

Booked nights

Number of nights with an accepted booking.

Reservation status, platform, & currency do not apply.

# of nights with an accepted booking

Avg. Length Of Stay

Average length of stay across all accepted bookings.

Reservation status, platform, & currency do not apply.

total of all booked nights / # of bookings

Taxes

View all taxes summarized by tax or for each reservation.

Key Performance Indicators

KPI

Definition

Total Taxes

The sum of all taxes for accepted reservations

Pass-through

Tax amounts that were not collected or paid by the channel

Channel Remitted

Taxes that are collected and paid on your behalf by the channel

Reviews

This currently only reflects the reviews from Airbnb reservations

Tasks

View all created tasks.

Earlier Exports

You can view / redownload all of your, and your secondary users, exports in this tab.

Did this answer your question?