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Everything You Need to Know About Airbnb

How Hospitable's integration with Airbnb works; some things you should know and be aware of when managing your Airbnb listing on Hospitable.

Kelly avatar
Written by Kelly
Updated this week

Hospitable is an Official Airbnb Integration Partner

Hospitable is an Airbnb Preferred+ integration partner due to the capabilities and quality of our integration.

We standardised our Airbnb connection, meaning you will benefit from better support directly from Airbnb and indirectly with our developers also receiving better support from Airbnb

Our integration provides secure, reliable connectivity with your Airbnb account. With our official Airbnb integration, you can:

  • Message guests in real-time from the Hospitable inbox

  • Review your guests and reply to guest reviews

  • Manage your listing description, details, and settings

  • Manage calendar pricing and availability

  • Manage fees and availability rules

  • Invite co-hosts to connect directly to your Hospitable account


The PMS connection

Hospitable is a property manager software (PMS) for Airbnb.

This is displayed in your Hospitable account by a green "PMS" badge on your Airbnb channel on the Connected accounts page, as well as the Fully managed badge on your Airbnb listing when you click into your property on Hospitable.

If you see a calendar restriction instead of the green "PMS" badge, then you may need to update or change your Airbnb setup in order for your listings to be fully managed by Hospitable.

Once Hospitable is set as your PMS for Airbnb, Hospitable becomes the source of truth for your listing details and calendar. All updates should be made on Hospitable. Changes made on Hospitable will be pushed to Airbnb.


Fully manage your Airbnb listing on Hospitable

With your Airbnb listing connected to Hospitable, you can manage almost all aspects of your listing directly on Hospitable.

Managing listing descriptions, details, and settings on Hospitable

On Hospitable, you can manage the following items of your Airbnb listing:

Managing your calendar on Hospitable

On Hospitable, you can manage the following items of your Airbnb calendar:

🚨 Note: Discounts cannot yet be controlled on Hospitable for Airbnb. However, they can be set on rule-sets, which will get pushed to Airbnb.

If you do not want to use a rule-set to set up your discounts, then you can still set up discounts directly on Airbnb.


Locked fields

Airbnb has a feature called attribute locking, which prevents certain listing fields from being updated via API. This means that when you make specific changes directly in Airbnb, those fields become locked and can no longer be updated automatically through your PMS.

In other words, once a field is locked, only updates made directly on Airbnb will apply. Any changes you make through Hospitable will be ignored for that specific field.

You can unlock those fields to enable control by Hospitable.

Read more about how to do this, here.


Cohosted Airbnb Accounts

Hospitable supports all Airbnb channels, whether they are primary hosts or co-hosts.

You can connect as many Airbnb channels to your Hospitable account as you like; both co-hosted ones and listing admin ones.

🚨 Note: Airbnb requires the listing admin account to be connected to the same PMS as the co-hosted listing in order for the connection to work as intended.

If you only connect the co-hosted listing to Hospitable, guest messaging, listing detail sync, and calendar syncs will not work as expected! Learn more about Cohosted accounts here.

Sending Messages From a Cohosted Account

You can send messages from a cohosted account instead of the listing admin account, if you prefer.

You can find instructions for setting this up here.


Airbnb Security Deposits

Airbnb only allows hosts who use a PMS to collect security deposits, and this must be set up in the PMS and communicated to Airbnb.

Hospitable offers a couple of ways for security deposits to be collected for your Airbnb reservations:


Host-Only Service Fee

Starting October 27, 2025, all hosts who use a property management software (PMS), including Hospitable, will automatically transition to Airbnb's host-only fee structure. You can learn more about this fee on Airbnb.

With a host-only fee, you can gain a competitive advantage as the total fee is 15.5% (paid by the host), whereas the split fee between host and guest can be as high as 19.5%!

The host is responsible for paying the full service fee. You can use Hospitable's Markup feature to offset this cost!

You can read more about markups here.

For more information, see Split fees versus Host-only fee.


Hospitable Safety for My Airbnb Account

Security is paramount to our business, as it is for yours. We have designed a system that protects your booking channel credentials, which is detailed on our data security page.

If needed, it is always possible to void the token by changing your password directly on the booking channel.


Using Other Software Alongside Hospitable

Only connect to one PMS at a time

Airbnb only allows one software provider to be the single source of truth for your listing. Hospitable offers a limited connection option for hosts who want to use Hospitable for messaging while using a different software as their PMS.


If you're using Hospitable alongside another PMS, you can use Hospitable in a limited capacity. Read more about that here.

An Airbnb account can only be connected with one Hospitable account at a time! It is not possible to manage some listings on the Airbnb account on one Hospitable account and the rest on a different Hospitable account!

Manage automated messaging and prevent duplicate messages

Automated messaging is one of the strongest features of our system, and we recommend configuring your Hospitable messaging and then disabling your automated messages on any other systems.

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