Our integration provides secure, reliable connectivity with your Airbnb account. With the official Airbnb integration, you can:

Hospitable supports all Airbnb accounts, whether they are primary hosts or co-hosts.

As a cohost, you may need to adjust the "Scope" of your message rules. Any message that is scoped to "All Hosts" will be sent from the Listing Admin by default.
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In order to send a message from the cohost, remove other hosts from the message's scope.

Some hosts use our system in conjunction with various other short-term rental software. With the nature of our connection to Airbnb, you can connect your account without any conflicts. See this article for relevant upcoming changes.

Automated messages are enabled if you choose the "Jumpstart" onboarding option during your Hospitable account setup. This could cause a duplicate message if you already have messages configured with your existing software.

Since automated messaging is one of the strongest features of our system, we suggest configuring your Hospitable messaging and then disabling your automated messages on any other systems. This way, you can test our messaging performance and understand our reliability.

We are not able to charge your guests for the security deposit. Airbnb no longer incorporates this into the total charged to the guest, either. It must be taken as an offline payment.

When Airbnb accounts are connected to third-party property management software, Airbnb forces a host-only fee configuration of 15% fee, unless most of the account's listings are in the USA, Canada, the Bahamas, Mexico, Argentina, Taiwan, or Uruguay.

To date, connecting your Airbnb account to Hospitable has not resulted in your listings being exclusively managed by Hospitable, so the host-only service fee has not applied. However, this will change as Hospitable rolls out upgrades to our Airbnb connection over Sep/Oct of 2024. As your account is upgraded to the new connection, you should expect your service fee configuration to affected, unless your properties are in the regions mentioned above.

Security is paramount to our business, as it is for yours. We have designed a system that protects your booking channel credentials, which is detailed on our data security page.

If needed, it is always possible to void the token by changing your password directly on the booking channel.