Hospitable has an official integration with Airbnb
This provides better security, greater reliability, and faster real-time messaging with guests!
With the official Airbnb integration, you can:
Rely on a stable Airbnb connection
Invite hosts to connect directly to your Hospitable account
See and respond to Airbnb support threads in your inbox
Review your guests (and leave bad reviews)
Cohosted Airbnb Accounts
Hospitable supports all Airbnb accounts, whether they are primary hosts or co-hosts.
For us to pick up reservation changes (like Accepted > Cancelled), send messages as expected, or post reviews, you will need to connect the listing admin (listing owner) associated with all of your properties.
Sending Messages From a Cohosted Account
As a cohost, you may need to adjust the "Scope" of your message rules. Any message that is scoped to "All Hosts" will be sent from the Listing Admin by default.
In order to send a message from the cohost, remove other hosts from the message's scope.
Using Other Software Alongside Hospitable
Many hosts use our system in conjunction with various other short-term rental software. With the nature of our connection to Airbnb, you can connect your account without any conflicts.
Automated messages are enabled if you choose the "Jumpstart" onboarding option during your Hositable account setup. This could cause a duplicate message if you already have messages configured with your existing software.
Since automated messaging is one of the strongest features of our system, we suggest configuring your Hospitable messaging and then disabling your automated messages on any other systems. This way, you can test our messaging performance and understand our reliability.
Airbnb Security Deposits
We import your security deposit from your Airbnb listings, but we are not able to charge it to your guests. Airbnb no longer incorporates this into the total charged to the guest. Rather, it must be taken as an offline payment.
Hospitable Safety for My Airbnb Account
Security is paramount to our business, as it is for yours. We have designed a system that protects your booking channel credentials, which is detailed on our data security page.
If needed, it is always possible to void the token by changing your password directly on the booking channel.