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Hospitable Direct Site Reviews

Understand how and what reviews are shown on your Direct Site.

Dawn Ginie Santoyo avatar
Written by Dawn Ginie Santoyo
Updated over 2 months ago

We understand that reviews are important in gaining trust to your site. We now collect and display reviews from Airbnb, Booking.com and Direct booking guests if they meet the following conditions.

  • Reviews with a minimum of 30 words

  • 5-star reviews with the most words in positive context*

  • Most recent review

We display two reviews at a time with a maximum of 20, and guests can scroll through to read more. The latest reviews will always appear first. This feature is available on all Hospitable Direct sites and cannot be disabled. Additionally, hosts cannot manually select which reviews appear, nor can they opt out of the review display functionality.

*We use AI to filter good content reviews for prioritization

Which part of the site are the reviews shown?

  • Home Page (for Multi-property sites)- under the Hero Image

  • Property Pages - above the property location

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