FAQs & Troubleshooting - Owner Statements

Reservation commissions

How do I change the commission for a property?

Changes are made from the owner’s Management agreement tab. The steps depend on whether the property uses the owner’s default agreement or already has a property-specific agreement.

Go to Operations → Your business, select the business, open Owners, select the owner, and click on the Management agreement tab.

If the property currently uses the default agreement:

Click Add property-specific earnings below the default agreement.
Select the property.
Choose the date when the new terms should begin.
Configure the property’s commission and other earnings terms.
Click Save earnings.

The property-specific agreement will override the owner’s default agreement for that property.

If the property already has a property-specific agreement:

Select the tab displaying the property’s name.
Click Add amendment.
Choose the date when the amended terms should begin.
Update the commission or other earnings terms.
Click Save earnings.

The previous terms will remain in effect before the amendment’s start date.

If the change should apply to all properties using the owner’s default agreement, select the default agreement and add an amendment there instead.

How do I apply a Management agreement to a new property?

When you assign a new property to an owner, a default Management agreement is applied automatically. You do not need to manually associate an agreement.

If the property requires different earnings terms:

Go to Operations → Your business and select the relevant business.
Open Owners, select the owner, and open Management agreement.
Click Add property-specific earnings.
Select the property and choose the agreement’s start date.
Configure the property-specific terms.
Click Save earnings.

The property-specific agreement will override the owner’s default agreement for that property.

Transactions

How do I edit an existing transaction?

How do I edit a scheduled transaction?

Statements and Invoices

How do I edit the content of a Statement or Invoice?

When can I publish a Statement or Invoice?

How do I unpublish a Statement or Invoice?

What happens when I publish a Statement or Invoice?

Can I generate Statements and Invoices for previous months?

How are Airbnb resolutions and other Adjustments accounted for on my Statement or Invoice?

How do I remove reservations on an Owner Statement?

Use void reservation financials to remove unlocked reservation amounts from Owner Statements only. This does not cancel or change the reservation.

You can void when you have access to Owner Statements, the statement is Draft or In review, the reservation has unlocked financials, and there is no active split payout. There is no separate void permission beyond Owner Statements access.

Go to Operations → Your business → Statements.
Open a Draft or In review statement.
In the Reservations table, select a financial amount for the reservation.
In the calculation breakdown, select Void from statement.
Review totals before and after the void, then optionally enter a reason (up to 120 characters).
Click Void financials. Statement totals update immediately.

Voiding does not issue refunds, change payouts, or alter reservation source data. Locked amounts on Published or Paid statements stay unchanged.

See Void reservation financials on Owner Statements for the full guide.

How do I restore voided reservation financials?

On a Draft or In review statement, expand the Voided section, find the reservation, and select Restore. One Restore action restores every active void for that reservation and returns the latest financial data using normal statement recognition rules. Statement totals update immediately.

Restore is not available when the current or any other affected statement is Published or Paid, an affected statement was deleted, or the reservation has an active split payout.

See Void reservation financials on Owner Statements for details.