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FAQs & Troubleshooting - Owner Statements

Written by Emily Tunggala

Reservation commissions

How do I change the commission for a property?

Changes are made from the owner’s Management agreement tab. The steps depend on whether the property uses the owner’s default agreement or already has a property-specific agreement.

Go to Operations → Your business, select the business, open Owners, select the owner, and click on the Management agreement tab.

If the property currently uses the default agreement:

  1. Click Add property-specific earnings below the default agreement.

  2. Select the property.

  3. Choose the date when the new terms should begin.

  4. Configure the property’s commission and other earnings terms.

  5. Click Save earnings.

The property-specific agreement will override the owner’s default agreement for that property.

If the property already has a property-specific agreement:

  1. Select the tab displaying the property’s name.

  2. Click Add amendment.

  3. Choose the date when the amended terms should begin.

  4. Update the commission or other earnings terms.

  5. Click Save earnings.

The previous terms will remain in effect before the amendment’s start date.

If the change should apply to all properties using the owner’s default agreement, select the default agreement and add an amendment there instead.

How do I apply a Management agreement to a new property?

When you assign a new property to an owner, a default Management agreement is applied automatically. You do not need to manually associate an agreement.

If the property requires different earnings terms:

  1. Go to Operations → Your business and select the relevant business.

  2. Open Owners, select the owner, and open Management agreement.

  3. Click Add property-specific earnings.

  4. Select the property and choose the agreement’s start date.

  5. Configure the property-specific terms.

  6. Click Save earnings.

The property-specific agreement will override the owner’s default agreement for that property.

Transactions

How do I edit an existing transaction?

How do I edit a scheduled transaction?

Statements and Invoices

How do I edit the content of a Statement or Invoice?

When can I publish a Statement or Invoice?

How do I unpublish a Statement or Invoice?

What happens when I publish a Statement or Invoice?

Can I generate Statements and Invoices for previous months?

How are Airbnb resolutions and other Adjustments accounted for on my Statement or Invoice?

Accounting software integration

Can I send historical data to my connected accounting software?

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