If you already have Vrbo listings managed by another PMS and want to switch to Hospitable, the process is simple: you just start the Vrbo Partner connection flow inside Hospitable, and Vrbo automatically switches your listings from your old PMS over to Hospitable. Your existing listings, reviews, and confirmed reservations stay on Vrbo — you don't need to recreate them, and you don't need to contact your old PMS to disconnect first.
⚠️ Do not ask your current PMS to "decommission" or manually disconnect your Vrbo connection before you start. Vrbo handles the switch on its side the moment you complete the Hospitable connection. Manually decommissioning first can leave your listings unlisted on Vrbo for days or even weeks.
The main thing you need to do before starting is save any data from your old PMS that won't come across through Vrbo — historical reservations, financials, message threads, saved templates, and so on. This guide covers what to save, how to run the switch, and what to check afterwards.
ℹ️ This article covers hosts who already have live Vrbo listings on another PMS. If you're brand new to Vrbo or connecting Vrbo to Hospitable for the first time (no previous PMS), see How to Connect Vrbo to Hospitable instead.
Before you start: save everything you'll need from your current PMS
Once your listings switch over, you'll lose easy access to whatever data lives only in your old PMS. Hospitable can only import what Vrbo itself sends us over the Partner API — things like historical financials, guest notes, saved templates, and old message threads that live only in your current PMS will not carry over.
Export or save the following from your existing PMS before you start the switch:
Guest and reservation history. Download a CSV or PDF of past reservations, including guest names, contact details, check-in/out dates, payout amounts, and any notes. This is the only way to keep a record of stays that are already completed.
Financial reports and payout history. Export monthly statements, tax reports, and payout summaries. Historical financial data from before the switch will not appear in Hospitable.
Message history with past and current guests. Save transcripts (CSV, PDF, or screenshots) of important conversations, especially anything tied to upcoming stays.
Automated messages, templates, and rules. Copy the text of any welcome messages, check-in instructions, or review requests you want to recreate in Hospitable.
💡 Do this step before touching anything on the Vrbo or Hospitable side. Once the PMS-to-PMS migration begins, some data in your old PMS becomes harder — or impossible — to retrieve.
Step 1: Connect Vrbo to Hospitable via the Partner integration
In Hospitable, start the Vrbo Partner connection flow:
Go to Channel connections → Connect Vrbo.
Sign in with your existing Vrbo account when prompted. Use the same login you already use for Vrbo — do not create a new Vrbo account.
Follow the on-screen steps to complete the Vrbo Partner onboarding.
Choose your default payment processor (Hospitable as Merchant of Record or your own Stripe account).
Confirm and finish the connection.
When you complete this flow, Vrbo sees that your listings are currently managed by another PMS and automatically switches them over to Hospitable. Your existing listings, reviews, and confirmed reservations remain intact.
For a detailed walkthrough of each screen in the connection flow, see Vrbo Partner Connection: Connect a Vrbo Account
Step 2: Turn off outbound activity in your old PMS
As soon as the switch completes, stop your old PMS from continuing to act on your Vrbo listings so guests don't get duplicate messages or conflicting pricing:
Turn off automated messages in the old PMS.
Step 3: Verify the switch
After the connection completes:
Check that each Vrbo listing appears in Hospitable and is merged to the correct property.
Confirm that upcoming reservations show in the Hospitable inbox and calendar.
Review your payout setup in Property → Payments to confirm the correct processor is selected for each property.
Step 4: Rebuild automations in Hospitable
Using the exports and notes you saved in the Before you start step, set up the equivalents in Hospitable:
Recreate automated messages, saved replies, and message rules.
Re-add manual calendar blocks and owner stays.
Step 5: Cancel your old PMS
Once you've confirmed everything is working correctly in Hospitable — reservations, messaging, calendar, pricing, and payouts — you can cancel your subscription with the old PMS.
💡 Keep the old PMS account accessible in read-only mode for a few weeks if possible, in case you need to reference historical data you didn't manage to export.
What to expect on the payment side
On the Vrbo Partner integration, Hospitable (or Stripe, if you choose that route) becomes the payment processor for your Vrbo bookings — Vrbo or your old PMS no longer handle the payout. Vrbo's 5% commission is charged separately to a credit card you keep on file with Vrbo; it is not deducted from your payout. See Vrbo Partner Connection: Payments & Payouts and Vrbo Partner: Payouts & Bank Accounts for full details.
If you can't upgrade or use the Vrbo Partner connection
A small number of accounts can't move to the Vrbo Partner integration right now. This is usually one of the following:
Your properties are in a country where Hospitable payouts and Stripe aren't supported. Vrbo Partner requires either Hospitable as Merchant of Record or your own Stripe account. If neither is available in your country, you can't complete the Partner onboarding yet. See Vrbo Partner: Payouts & Bank Accounts for supported regions.
Partner upgrades and onboarding are temporarily throttled. We've slowed down new Vrbo Partner upgrades to protect onboarding quality. If your account is queued, you'll see the expected upgrade date in Hospitable and receive a notification when it's your turn.
Your account has HomeAway listings that can't yet be upgraded. Accounts that include older HomeAway listings (typically created before July 2020) can't currently move to the Vrbo Partner integration. See HomeAway Listings and the Vrbo Partner Connection for details and what to do next.
If any of these apply to you, contact Hospitable Support before making changes to your current setup so we can help you plan the switch without a gap in coverage.
For help with problems during the connection itself, see Vrbo Partner Connection: Troubleshooting Connection Issues.