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Understanding Your Site Structure and Navigation

Learn how your direct booking site is organized and how guests move through it

Written by Dawn Ginie Santoyo

Your direct booking site follows a predefined structure designed to guide guests from browsing your properties to completing a booking.

While the layout is controlled by your selected template, understanding how your site is organized helps you manage content and improve the guest experience.


How Your Site Is Structured

Your site is made up of two main parts:

  • Homepage – where guests browse your properties

  • Property pages – where guests view details and complete bookings

These pages are automatically created and connected as part of your site.

Direct booking site showing a homepage with listings and a property detail page


Homepage Overview

The homepage is the main entry point for your site.

It typically includes:

  • A hero section with your site title and images

  • A list of properties available to book

  • A footer with additional information and links

Guests use the homepage to:

  • Browse your properties

  • Select a listing to view more details


Property Pages

Each property has its own dedicated page.

On a property page, guests can:

  • View photos and descriptions

  • Check availability and pricing

  • Submit a booking request

Property pages are automatically generated based on your property details.

Property page showing image gallery, description, and booking calendar


Navigation Flow

Your site follows a simple navigation flow:

  1. Guest lands on your homepage

  2. Guest selects a property

  3. Guest views property details

  4. Guest submits a booking request

This flow is consistent across all sites and cannot be changed.

The booking flow and navigation structure are standardized and cannot be customized.


Single vs Multi-Property Sites

Navigation differs slightly depending on your setup:

Multi-property sites

  • Guests start on the homepage

  • They can browse and compare multiple properties

Single-property sites

  • Guests are directed straight to the property page

  • The homepage may be simplified or skipped entirely

This creates a faster booking flow for single listings.


Multi-Property Search

Multi-property sites include a property search feature that lets guests search availability across all your properties, with results displayed on a map.

All properties appear for every search. Results are sorted by location and availability, not filtered. When a property isn’t available for the selected dates, guests see why (e.g. length of stay requirements, guest count limits, or unavailable dates).

Property search is not recommended for single-property sites. The search widget’s availability display may not match your actual property availability, which can confuse guests.

Setting up the location list

Hospitable automatically creates a basic location list from your property cities. You can customise it:

  • Click Add Location to add a new entry

  • Enter a display name and double-click the map to place the pin

  • Create up to three location levels (e.g. country → city → neighbourhood) by dragging and dropping

Locations sort your properties rather than filter them. All properties still appear in every search. Use the location list strategically: add nearby tourist attractions, local landmarks, or points of interest that help guests understand where your properties are.

Disabling search or the map

You can disable the map view or the property search feature entirely from your site settings if needed.

Wix compatibility

The property search widget is not compatible with Wix sites. Wix embeds external scripts in an iframe, which prevents the widget from functioning correctly. Use individual booking widgets for each property instead.


How Navigation Is Controlled

Navigation is handled automatically by Hospitable and your selected template.

You cannot:

  • Add custom navigation menus

  • Change page structure

  • Modify the booking flow

Site navigation is fixed to ensure a consistent and reliable booking experience.


What You Can Control

While the structure is fixed, you can influence the experience by:

  • Updating property content (photos, descriptions)

  • Reordering how properties appear on your homepage

  • Customizing homepage content (hero section, footer)

These changes affect how guests interact with your site without changing the structure itself.


Important Things to Know

  • Your site structure is automatically generated

  • Navigation follows a fixed booking flow

  • Property pages are created from your property details

  • Single-property sites skip or simplify the homepage

  • You can update content, but not the structure

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