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Listing Not Showing On Properties/Calendar Pages

Why is my listing not showing up in Properties/Calendar?

Jenn Tomaszewski avatar
Written by Jenn Tomaszewski
Updated yesterday

Our system automatically imports all listings in your connected channel accounts every 2 hours. If you can't find it in the Properties or Calendar section, the reason might be one of these.

New listing

If you added a new listing on a booking platform which is already connected to your Hospitable account, then we will pick that up on our next sync with your connected channel.

Our system syncs connected channels every 2 hours, so it can take up to two hours for the new listing to show up on your Hospitable account.

You can run a sync manually, so you can immediately see the new listing in Properties. To do this:

  1. Click on Edit next to your channel where the new listing was added

  2. Click on Re-sync

Incorrect names

Click on Properties and use the search bar on the top right to search for the name of your listing. This may return results for a property under another name, that may be the former name of your listing.

If you find yourself in this situation, you can either:

Muted property

Muted properties will not show up on the All Properties or Calendar pages. You can find them by clicking on the Muted Properties section in the left-hand panel. Learn more about muting properties here.

If you didn’t mute the property yourself, here are a couple of reasons it might have been muted automatically:

  • If your channel was connected by a secondary user on your Hospitable account, then all listings added from that channel will be automatically muted.

  • If you're on the Host subscription plan, it allows a maximum of two properties. Any additional properties you add will be automatically muted until you upgrade your plan.

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