How to connect my Smart Lock?

Learn how to connect/disconnect your smart locks in the Apps page.

Alyssa Ward avatar
Written by Alyssa Ward
Updated over a week ago

You can now connect your account to integrate directly with your Schlage, SmartThings, August, Yale, Nuki, and IglooHome app-connected smart locks.

Set up your lock within a supported lock app

First make sure your supported locks are set up and already connected in a supported lock app (Schlage, SmartThings, August, Yale, Nuki, or IglooHome) lock app before connecting them to your Hospitable account.

Once your device is connected to and matched to a property, Hospitable will ensure that the codes for all your future guests are created. No pre-existing codes will be removed or altered.

Connect your account to Hospitable

Before you connect you must disconnect your app from any other service that can create codes for the lock (including Airbnb).

Then, in

  1. Go to Devices

  2. Select Setup

  3. Click on the Connect button

  4. Select the app you want to connect >> You must login to your account with your login credentials and not SSO via your Google Account

  5. You will be asked to match each device to your properties.

    (Optional) Click skip If you do not want to match a device yet

Add the %smartlock_code% short code to your check-in message

In order for us to communicate the code created to your guests, you will need to add the short code %smartlock_code% to a messaging rule. You can insert this in any scheduled message, or even a new reservation message, after a booking is confirmed.

However, we do recommended waiting to include this short code closer to their check in time for the best experience for you and your guest.

How to disconnect a lock or smart lock account from Hospitable

To disconnect a Lock

  1. Go to Devices

  2. Click the Devices tab

  3. Select the lock you want to disconnect

  4. Click Edit

  5. Uncheck the property or properties associated with the lock

  6. Click Save

To disconnect the App

  1. Go to Devices

  2. Select Setup

  3. Click ... next to the account you want to disconnect

  4. Select Delete

Resync a lock

You don't need to use the Resync action when you match or re-match a device to your account. We will automatically sync the device when it is matched.

There may be times when Hospitable and one of your smart locks get out of sync. This might happen if we fail to create a code, or if you changed the lock codes directly on your device. In situations like this, when you are concerned there may be missing or mismatched codes, you can resync the lock from Hospitable by clicking on the Resync button.

Need more help?

Get answers to the most frequently asked questions such as how our smart lock integrations work, when you can expect codes to be created, when notifications go out, etc. by checking out our Smartlock FAQs and How the smart lock integration works.

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