You can connect your smart locks with your Hospitable account to automate guest codes and integrate them into your messaging using short codes, create and manage operations codes, manage your device directly from Hospitable, and more.
Hospitable seamlessly integrates with Schlage, SmartThings, August, Yale, Nuki, IglooHome, and RemoteLock app-connected smart locks.
Note: The smart lock feature is not available to hosts on the Host subscription plan. If you'd like to upgrade to add smart devices to your plan, you can head to Settings > Subscription. You can also view more details about plan inclusions here.
Learn more about how the integration works and which locks we support.
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Connect Your Lock to Hospitable
Step 1: Set Up Your Lock Within a Supported Lock App
Before connecting to Hospitable, you'll need to set up your supported locks in a supported lock app (Schlage, SmartThings, August, Yale, Nuki, or IglooHome). Hospitable offers full integration with these smart locks, enabling features like automated door code creation and distribution for guests.
Step 2: Connect Your Account to Hospitable
❗ Important: Before you connect, you must disconnect your app from any other service that can create codes for the lock (including Airbnb). Dual connections will lead to errors and code failures.
To remove your lock connection from Airbnb:
Click on Listings and select the listing
Go to Listing editor > Arrival guide
Select Check-in method > Edit
Choose to Remove lock connection > Continue
If you need more help, follow the instructions in Airbnb's help article: https://www.airbnb.com/help/article/3489
In Hospitable:
Go to Devices
Select Setup
Click on the Connect a device account button
Select the app you want to connect to Hospitable. You must log in to your account with your login credentials, not SSO via your Google Account.
Once your device is connected, you will be asked to match each device to your Hospitable properties.
(Optional) Click skip if you do not want to match a device yet.
If you decide to match later, you can return to the Unmatched Devices tab, select Match, and choose the correct property.
If devices become unmatched
If you experience issues with unmatched devices, ensure the lock is already set up in the appropriate app and connected to your Hospitable account.
Visit:
Hospitable > Devices
Connected devices
Unmatched devices
Manually match each lock to the correct property.
Step 3: Customize Settings in the Lock Matching Modal
You have full control over your property's security settings. In the lock matching modal, you can customize various settings to fit your specific needs.
You can edit:
Matched Property: You can easily change the property that is matched to the lock for seamless integration.
PIN Code Length: The default PIN length will be determined by the lock's supported range. We always default to the minimum accepted value. For example, if the lock supports a range of 4-8 length, we will default to 4. If it's 6-8, we will default to 6. If the range is fixed at 5, we will default to 5.
Low Battery Threshold: For notification purposes, the low battery threshold is set at 30% by default. You can adjust this threshold to receive notifications at a different battery level. This notification is only sent to the primary account owner of the Hospitable account.
Guest Access: Guest access is enabled by default, allowing you to create reservation codes for guests. If you disable guest access (for example, for a cleaning supply closet), we will stop creating reservation codes. If you switch from Guest access disabled to enabled, we will re-run code onboarding and reservation reconciliation for added security.
Parent-Child Property Considerations: For parent-child properties, ensure locks are matched appropriately to both parent and child listings to generate accurate access codes. Proper matching ensures seamless guest access regardless of their booking type.
With these customizable settings in the lock matching modal, you can tailor your property's security features to meet your specific requirements.
Step 4: Add the %smartlock_code% Short Code to your Check-in Message
In order for us to communicate the code created to your guests, you will need to add the short code %smartlock_code% to a messaging rule. You can insert this in any scheduled message, after a booking is confirmed.
We recommend waiting to include this short code closer to their check-in time for the best experience for you and your guest.
Parent-Child Property Listings
Proper lock configuration in parent-child property setups ensures smooth operations by offering tailored access to guests based on their reservation. For example, guests reserving a child property will only receive access to their unit and the main door, while guests booking the parent property will receive universal access.
How to Disconnect a Lock or Smart Lock Account from Hospitable
General Steps for Lock Removal
Access the Devices Dashboard:
Log into your Hospitable account.
Navigate to the Devices tab and click on Smart Locks.
Select the lock to manage:
Identify and click on the lock you wish to remove or update.
Edit the lock settings:
Click on the Edit button for the selected lock.
Locate the property assignment section.
Unassign or Uncheck Properties:
Deselect the property linked to the lock to effectively unmatch it.
This action stops automated code generation and notifications related to the lock.
Save Your Changes:
Confirm and save your updates to finalize the lock removal process.
Disconnect the App
Alternate Methods
Disconnect from the Device App: Unlink the smart lock directly via the lock’s dedicated app. This action removes the device entirely from Hospitable.
Stop Messages While Self-Managing Codes: If you prefer managing codes outside Hospitable, unmatch the lock from all properties to prevent Hospitable from generating or sending automated code communications.
Removing Offline or Faulty Locks
Go to Devices > Dashboard > Smart Locks.
Select the lock (e.g., “Front Door”).
Click Edit, uncheck associated properties, and click Save.
This ensures only functional locks remain linked to properties.
Need more help?
Get answers to the most frequently asked questions such as how our smart lock integrations work, when you can expect codes to be created, when notifications go out, etc. by checking out our Smartlock FAQs and How the smart lock integration works.
Troubleshooting and Tips
For locks associated with multiple properties, ensure you unassign all properties to prevent errors.
Removing a lock’s association with a property will not delete the device but will stop its integration with Hospitable.
For additional guidance, watch our Meet Your Host Mentor video.