You can now connect your Hospitable.com account to integrate directly with your Schlage, SmartThings, August, Yale, Nuki, and IglooHome app-connected smart locks.
Learn more about how the integration works and which locks we support.
Set up your lock within a supported lock app
First make sure your supported locks are set up and already connected in a supported lock app (Schlage, SmartThings, August, Yale, Nuki, or IglooHome) lock app before connecting them to your Hospitable account.
Once your device is connected to Hospitable.com and matched to a property, Hospitable will ensure that the codes for all your future guests are created. No pre-existing codes will be removed or altered.
Connect your account to Hospitable
Before you connect you must disconnect your app from any other service that can create codes for the lock (including Airbnb).
Then, in Hospitable.com:
Go to Devices
Select Setup
Click on the Connect button
Select the app you want to connect >> You must login to your account with your login credentials and not SSO via your Google Account
You will be asked to match each device to your Hospitable.com properties.
(Optional) Click skip If you do not want to match a device yet
Add the %smartlock_code% short code to your check-in message
In order for us to communicate the code created to your guests, you will need to add the short code %smartlock_code% to a messaging rule. You can insert this in any scheduled message, or even a new reservation message, after a booking is confirmed.
However, we do recommended waiting to include this short code closer to their check in time for the best experience for you and your guest.
How to disconnect a lock or smart lock account from Hospitable
To disconnect a Lock
Go to Devices
Click the Devices tab
Select the lock you want to disconnect
Click Edit
Uncheck the property or properties associated with the lock
Click Save
To disconnect the App
Resync a lock
You don't need to use the Resync action when you match or re-match a device to your account. We will automatically sync the device when it is matched.
There may be times when Hospitable and one of your smart locks get out of sync. This might happen if we fail to create a code, or if you changed the lock codes directly on your device. In situations like this, when you are concerned there may be missing or mismatched codes, you can resync the lock from Hospitable by clicking on the Resync button.
Need more help?
Get answers to the most frequently asked questions such as how our smart lock integrations work, when you can expect codes to be created, when notifications go out, etc. by checking out our Smartlock FAQs and How the smart lock integration works.