You can now connect your Hospitable.com account to integrate directly with your Schlage, RemoteLock, SmartThings, August, and Yale app-connected smart locks.

Set up your lock on the Schlage, RemoteLock, SmartThings, August, or Yale App

First make sure your supported locks are set up and already connected to the Schlage, RemoteLock, SmartThings, August, or Yale apps before connecting them to your Hospitable account.

Once your device is connected to Hospitable.com and matched to a property, Hospitable will ensure that the codes for all your future guests are created. No pre-existing codes will be removed or altered.

Connect your account to Hospitable

First, disconnect your app from any other service that can create codes for the lock.

Note for RemoteLock: If your RemoteLock app is connected to Airbnb, and you're not connecting all of those locks to us, you will only need to disconnect the Airbnb listing from the locks you intend to connect to us in your RemoteLock app.

Then, in Hospitable.com:

  1. Go to Apps

  2. Select Schlage Encode, RemoteLock, SmartThings, August, or Yale depending on which app you're connecting

  3. Click on the Connect button

  4. You will be asked to match each device to your Hospitable.com properties.

  5. (Optional) Click skip If you do not want to match a device yet

Note: For any locks that are going to be connected via our Seam integration (August, Yale, SmartThings & some Schlage locks) please be sure you are logging in using your account details for that service, and not SSO through a Google account.

Add the %smartlock_code% short code to your check-in message

In order for us to communicate the code created to your guests, you will need to add the short code %smartlock_code% to a messaging rule. You can insert this in any scheduled message, or even a new reservation message, after a booking is confirmed.

However, we do recommended waiting to include this short code closer to their check in time for the best experience for you and your guest.

Testing this feature

If you want to test out how the feature works before receiving a booking on a connected platform, you can create a manual test booking, adding yourself as the guest. To do this:

  1. Go to Calendar.

  2. Click + Add booking on the top right

Once this manual reservation is added, a code will be created for the guest on your lock. You can also find this on the conversation thread with this guest from your Hospitable.com inbox. You can then remove this manual reservation

How to disconnect a lock or smart lock account from Hospitable

To disconnect a Lock

  1. Go to Apps

  2. Click the smartlock app you are using

  3. Click Edit next to the lock

  4. Uncheck the property or properties associated with the lock

  5. Hit Save

To disconnect the App

  1. Go to Apps

  2. Click the smartlock app you are using

  3. Click Edit next to a lock

  4. Uncheck the property or properties associated with the lock

  5. Repeat for all locks connected to that app

  6. Click Save

Need more help? Get answers to the most frequently asked questions such as how our smart lock integrations work, when you can expect codes to be created, when notifications go out, etc. by going over the FAQs here.

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