Yes! Any property matched with more than one lock will have the same code created on each lock for a single guest.

A guest can only use a code during their reservation unless you have added buffer times in your Smart lock Settings to extend that access before check-in or after checkout.

The pin code created can be a randomly generated number or based on the last digits of your guest's phone number. You can select this in your Smart Lock Settings in our dashboard.

​However, despite your settings, there are times when the PIN code may have to be a random number. This is why it's important to only use the %smartlock_code% short code in messages to communicate the correct guest's code.

When you add our %smartlock_code% short code to a messaging rule, it inserts the guest's PIN code in any scheduled message after a booking has been accepted.

It is highly recommended to send the guest their code close to check-in time and not too far in advance - this gives the system more time to ensure your code is accepted on the lock.

Once your smart lock app has been connected and the supported lock is matched to a property, we will create a PIN code for all existing future reservations and send those code requests to our integration partner for approval.

For all new reservations after you connect, we will create a PIN code as soon as a reservation has been accepted and send that code request to our integration partner for approval.

Once our integration partner receives the codes, they will attempt to set that code on your lock either 3 days before check-in or 30 minutes before check-in (Smartthing), depending on what lock app you use. See more about how the smart lock integration works.

We will re-attempt to set the pin code 4 more times that day. If that is still unsuccessful, we will reattempt the code once every day until it is accepted.

At 8:00 a.m. ET daily, we will run a "health check" of all pin codes that need to be active in the next 24 hours.
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The final Health check will be conducted at the code active time (Check-in + buffer) or the check-in time, depending on your settings. If the code is not set at that time, we will automatically share a backup code with the guest (enabled by default) and/or send you an email alerting you that the code failed.

For more detailed information about backup codes, see our article on how smartlock backup codes work.

If a reservation is altered (shortened, extended, or changing a property) or canceled, the code will be updated or canceled accordingly.

We only delete codes that we created. Any pre-existing codes cannot be deleted by us.

Once a reservation is completed, plus any buffer time added to your settings, the code will be deleted from the lock.

If a reservation is canceled, the code will deleted from the lock.

If you disconnect a lock by unmatching all its properties, we will delete those codes from the lock.

Check out our article Which Smart Locks do we integrate with?

Check out our article How to connect my Smart Lock?

Besides viewing the codes in your lock app, There are two places where you can view the codes that we created for your guests.

Code communication is ON by default, and there is no option to turn it off. This is because it is required to communicate a backup code to your guest if one needs to be used.

You can delay the sending of the code communication by moving back the check-in time. Cancelling a reservation will also not trigger the code communication. If you delete the reservation code from your lock app (we will not recreate the code or trigger a backup code in this case).

You can learn more about code communication here.

Hospitable would lose authorization to manage your Smart Lock account if you recently changed your login password on your Smart Lock App. You would need to reconnect your account on Hospitable to restore authorization.

Below are a few things to consider when you recently added a new lock to your smart lock account:

You can uncheck the Guest access option when you are on the Lock Matching Modal, once you disable guest access (for example, for a cleaning supply closet), we will stop creating reservation codes. Once disabled, the lock will only be used for Operations codes.

It's likely that the code has not yet been accepted by the app. Not to worry, we do perform a healthcheck every 24 hours to attempt to set codes that failed.

There are a few reasons a code could fail.

If you have selected the setting to use the guest's phone number for their code and it wasn't used, this could be because:

There are several reasons this could be the case:

Some locks can become disconnected and may or may not reconnect on their own. This can be common for locks with a less stable internet connection.

If you continue to see your lock get disconnected, we recommend doing the following:

If a code was deleted for any reason on your side (manually or by a factory reset for example) and you need to reset them, you can either manually create the code(s), or if a lot of codes were deleted, you can actually have us reset them all.