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Questions Overview

What the Questions AI feature is and how to use it effectively

Pierre-Camille Hamana avatar
Written by Pierre-Camille Hamana
Updated over 2 weeks ago

Question rules create automated replies to a question sent by a guest. Our AI detects question topics at all points throughout the reservation process, and will automatically provide the guest with the relevant answer you've created for the current stage of the reservation.

For example, a guest may ask about WiFi speeds before check-in but will likely ask for the WiFi password after check-in. Our Question Rules can provide your guests with the relevant answers to those questions.

Like other messaging rules, you can also customize your question rules to target guests at specific properties or from certain booking platforms, and designate hosts or co-hosts as the message sender. Question rules are sent (or, if you prefer, simply prepared) whenever we detect a specified question in the conversation.

Question rules can be adapted for each conversation stage (before a reservation is confirmed, before the check-in, and while the guest is staying).

Full List of Question Topics/Categories

Question topics are limited to:

  • Air Conditioning

  • Airport

  • Beach

  • Bicycles

  • Early Check-in

  • Fireplace

  • Firewood

  • Late Check-in

  • Late Check-out

  • Deposit

  • Discount

  • Hot Tub

  • Infants

  • Kitchen (including general questions about cooking)

  • Laundry

  • Streaming Services (ie. Netflix, Hulu, HBO)

  • Parking

  • Pets

  • Restaurants

  • Stairs

  • Swimming Pool

  • Trash

  • TV

  • WiFi


​Question rules are not intended to respond to random comments or unique problems that need a specific answer. Rather, they are intended to provide quick answers to the questions guests are most likely to ask.

For more dynamic inbox AI, see the relevant feature here.

What Do I Do If The Question Topic I'm Looking For Isn't Available?

The list of question topics is final, and topics cannot be added to it.

In future, more dynamic and better inbox AI will be able to answer guest questions for you, based on your property's Knowledge Hub, your answers to similar questions in previous conversations, and other data points.

Get Started with Questions

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