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Using Other Software Alongside Airbnb (Limited Connection)

If you use another management software with Airbnb, you'll need to use a limited connection with Hospitable. Here is what that means.

Andrew Schorr avatar
Written by Andrew Schorr
Updated over a week ago

Who Should Utilize a Limited Airbnb Connection?

Hospitable offers a limited connection for hosts who want to use Hospitable alongside other property management software. This is offered because Airbnb only allows one software provider to be the source of truth on your calendar.

What Is a Limited Connection?

A limited connection does not function as a full property management software (PMS). Features such as calendar blocking, pricing updates, and setting minimum night stays across channels are disabled. This can lead to synchronization issues and an increased risk of double bookings or availability errors.

While on a Limited Connection:

  • Hospitable will not push calendar updates to Airbnb.

  • If you have manual or Direct bookings, you must use your property's iCal feed to ensure bookings get added to your OTA calendars or other property management software.

  • Hospitable will pull reservations from Airbnb. You can use Hospitable for messaging, smart devices, operations, etc.

  • If Airbnb is your lead listing, Hospitable will still pull calendar data.

  • You will see a yellow "Calendar Restricted" label on your Connected Accounts page next to all accounts on a limited connection.

Risks and Limitations

A limited connection is not generally recommended for managing your listings due to the potential for synchronization issues and double bookings. Calendar changes made on Hospitable will not be pushed to your airbnb calendar.


How to Set a Limited Connection

If you already have other property management software connected to your Airbnb account and try to connect to Hospitable normally, the connection will fail.

Your choice is either to disconnect your other software or use our limited connection.

To connect a new Airbnb channel on a Limited Connection:

  1. Confirm that you are logged in to your Airbnb account in another tab

  2. From Hospitable, click on Connected Accounts

  3. Click on Connect with Airbnb

  4. In the new window, select the option at the bottom of the screen for hosts who already have software connected to their Airbnb

  5. Click Limited connection.

  6. Confirm the connection on the following screen

New Users: Adjustments To Make

Automated messages are enabled if you choose the "Jumpstart" onboarding option during your Hospitable account setup. This could cause a duplicate message if you already have messages configured with your existing software.

Since automated messaging is one of the strongest features of our system, we suggest configuring your Hospitable messaging and then disabling your automated messages on any other systems. This way, you can test our messaging performance and understand our reliability.

To downgrade an Airbnb channel already connected to Hospitable:

  1. Log in to the Airbnb channel you wish to downgrade

  2. Once logged in, go to Hospitable > Connected Accounts

  3. Next to the channel, click Edit and Downgrade to limited connection

  4. Confirm the downgrade on the following screen


Upgrading to a Full Connection

If you decide later that you want Hospitable to manage your Airbnb calendar, you will need to disconnect any other property management software and then connect your Airbnb account to upgrade to our full connection. To upgrade:

  1. Log in to your Airbnb account using a web browser.

  2. In the same browser session, open your Hospitable.com account.

  3. Navigate to the "Connected Accounts" section.

  4. Locate your Airbnb channel and click "Upgrade."

    Upgrading restores calendar management and availability-blocking features, ensuring better synchronization across your channels.


Cohosted Listings

All cohosted listings are required to have the Listing Owner connected in order to be claimed on an upgraded connection. Listings without a connected Listing Owner will be calendar-restricted. In order to upgrade the connection, you'll need to invite the listing owner to connect on a full connection.

Common Error Messages and Troubleshooting

When using a full PMS connection:

  • The "Settings Are Limited" error message on Airbnb is standard and indicates calendar management must be done via Hospitable.

  • Take screenshots of unfamiliar warnings or issues to assist in troubleshooting. Hospitable becomes the source of truth for calendar and pricing data in a full connection.

Key Takeaways

  • A limited Airbnb connection does not manage availability, pricing, or calendar settings.

  • Upgrading to a full connection enables complete control and synchronisation, minimising booking conflicts.

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