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All you need to know about your subscription
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13 articles in this collection
Written by
Pierre-Camille Hamana,
Assistant,
Matthew Demetrio
and 2 others
Your trial period
How does the trial period work?
A 14 days full trial period to try our product.
Written by
Pierre-Camille Hamana
Updated over a week ago
I want to extend/renew my trial period.
Written by
Pierre-Camille Hamana
Updated over a week ago
Payment methods
What payment methods can I use to pay for my subscription?
We accept all major credit card and PayPal.
Written by
Matthew Demetrio
Updated over a week ago
Adding a payment method as a backup
To reduce the risk of your account being interrupted, we recommend that you add a backup payment method.
Written by
Matthew Demetrio
Updated over a week ago
How do I update my payment method?
Learn how to update the payment method under your account.
Written by
Assistant
Updated over a week ago
Can I pay via bank transfer?
Written by
Matthew Demetrio
Updated over a week ago
Managing your subscription
How do I view and download my invoices?
Written by
Frances Rebollido
Updated over a week ago
How to cancel my subscription?
What to do if you need to cancel your subscription.
Written by
Lisa Prins
Updated over a week ago
How does our pricing work?
Learn more how much Hospitable.com costs by using our public pricing simulator.
Written by
Matthew Demetrio
Updated over a week ago
I cannot subscribe, with the error message "Operation failed as the EU country entered in billing address by customer cannot be verified against IP address or Card BIN number"
There are some rules that we have to take into account as a business to be compliant regarding Value Added Tax (VAT) in the EU.
Written by
Pierre-Camille Hamana
Updated over a week ago
How do I change my billing address?
You can edit your billing address straight away.
Written by
Pierre-Camille Hamana
Updated over a week ago
Do you offer refunds?
Written by
Pierre-Camille Hamana
Updated over a week ago
Where can I see the list of all listings being charged for my subscription?
As a company, we are committed to full transparency, especially when it comes to billing.
Written by
Matthew Demetrio
Updated over a week ago