Subscription

All you need to know about your subscription

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14 articles in this collection
Written by Pierre-Camille Hamana, Matthew Demetrio, Hanna Rosol and 2 others

Your trial period

How does the trial period work?

A 14 days full trial period to try our product.

Written by Pierre-Camille Hamana
Updated over a week ago

I want to extend/renew my trial period.

Written by Pierre-Camille Hamana
Updated over a week ago

Payment methods

What payment methods can I use to pay for my subscription?

We accept all major credit card and PayPal.

Written by Matthew Demetrio
Updated over a week ago

Adding a payment method as a backup

To reduce the risk of your account being interrupted, we recommend that you add a backup payment method.

Written by Matthew Demetrio
Updated over a week ago

How do I update my payment method?

Learn how to update the payment method under your account.

Written by Hanna Rosol
Updated over a week ago

Can I pay via bank transfer?

Written by Matthew Demetrio
Updated over a week ago

Managing your subscription

How do I view and download my invoices?

Written by Frances Rebollido
Updated over a week ago

How to cancel my subscription?

What to do if you need to cancel your subscription.

Written by Lisa Prins
Updated over a week ago

How to pause my subscription?

You can pause your subscription by taking these steps.

Written by Lisa Prins
Updated over a week ago

How does our pricing work?

Learn more how much Hospitable.com costs by using our public pricing simulator.

Written by Matthew Demetrio
Updated over a week ago

I cannot subscribe, with the error message "Operation failed as the EU country entered in billing address by customer cannot be verified against IP address or Card BIN number"

There are some rules that we have to take into account as a business to be compliant regarding Value Added Tax (VAT) in the EU.

Written by Pierre-Camille Hamana
Updated over a week ago

How do I change my billing address?

You can edit your billing address straight away.

Written by Pierre-Camille Hamana
Updated over a week ago

Do you offer refunds?

Written by Pierre-Camille Hamana
Updated over a week ago

Where can I see the list of all listings being charged for my subscription?

As a company, we are committed to full transparency, especially when it comes to billing.

Written by Matthew Demetrio
Updated over a week ago