Note: The teammate portal is currently only available to accounts enrolled in the Pilot, and is not yet available in all Hospitable accounts.
This article explains how to complete a task job in the Teammate Portal once it’s assigned to you. You’ll open the task from the Dashboard or Jobs tab, review the property details, update your progress (on the way, arrived, inside), and finish by completing the checklist and uploading photos.
For a full overview of the portal, read the Teammate Portal overview.
Open the task
Find the task
You can open a task from either place:
Dashboard: Click the task under Today’s jobs or Upcoming jobs
Jobs: Click the task from your accepted/requested jobs list
Review task and property details
After you open a task, you can review:
Task details
Property details
Property address, which includes a link to open your maps app
A quick link to message the host
The checklist for the task
Any notes from the host
The smart lock code, if the host has set up that integration
The wi-fi information for the property
Start the task and update your status
As you travel to and arrive at the property, you’ll update your task status from the bottom of the screen.
When you’re heading to the property, click On my way.
When you arrive, click Arrived on site.
When you’re inside the property, click I’m inside – start the job.
Note: On my way is only available if you’re within 4 hours of the task start time.
Complete the checklist and upload photos
After you start the job, you can:
Upload arrival photos
Upload completion photos
View and complete items on the checklist if one has been created for the job (Note: you won’t be able to check off items on the checklist until the task is In Progress)
We will automatically flag unique task list items that are not usually on the checklist so you'll know when something out of the ordinary is requested of you.
Add photos for specific checklist items
Submit an issue to the host
If you notice a problem at the property (for example, damage, missing items, or something that needs maintenance), you can report it to the host directly from the task.
Report an issue
Open the task from the Dashboard or Jobs tab.
In the task, click Report an issue.
Select the issue type/category.
Add a photo if needed.
Click Submit.
What happens after you submit
The issue is sent to the host right away.
If you need to report more than one issue, submit them one at a time by repeating the steps above.
Mark the job as complete
When you’ve finished the checklist items and uploaded all necessary photos:
Click Complete job.
Confirm that you want to complete the job.
You’ll see a confirmation that the job is complete.
Get paid for the job
This section applies if your host pays you through the Teammate Portal.
Set up your payout method
Before the host can pay you through the portal, you’ll need to connect a bank account from the Earnings tab.
In the portal, go to Earnings.
Find Set up your payout method.
Click Set up.
Complete the setup process to verify your payout method.
After you finish setting up your payout method, the host can complete the payment for your job. You will receive the payment to your verified payout method.