We send you an email whenever a review is prepared ("captured") for a guest, allowing you to check and make changes to the review before it's posted.

To edit a prepared review:

  1. Go to Guest experience.

  2. While on the Overview page, click the Pending reviews tab.

  3. Click Edit beside a pending review.
    Steps 1-3 can be skipped if you click on the edit this review link from the email notification.

  4. Edit the content of the review within the editor box.

  5. Edit the star ratings if needed.

  6. Click Send now (to send it immediately) or Save (to send as determined by the Timing of your review rule)

You can also find the prepared review on the conversation page with a guest, listed under the Activity section on the left-hand panel.

Please do not confuse editing a review (to a given guest) with editing the template (that is being used for all your guests). If you wish to make changes to your review template in general, you need to edit the review template.

To edit a review template:

  1. Go to Guest experience.

  2. Click on Review rules.

  3. Click on a review rule name.

  4. Edit the content of the review within the editor box. Changes are saved automatically.

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