We send you an email whenever a review is prepared ("captured") for a guest, allowing you to check and make changes to the review before it's posted.
To edit a prepared review:
Go to the guest's conversation in the Inbox
In the left side bar scroll to the Activity section
(in mobile this is accessed by clicking the ... sub-menu at the top right)Click Edit beside a pending review.
Steps 1-3 can be skipped if you click on the edit this review link from the email notification.Edit the content of the review within the editor box.
Edit the star ratings if needed.
Click Send now (to send it immediately) or Save (to send as determined by the Timing of your review rule)
You can also find all prepared reviews in the Guest Experience section on the Overview page under Pending Reviews.
Please do not confuse editing a review (to a specific guest) with editing the template (that is being used for all your guests). If you wish to make changes to your review template in general, you need to edit the review template.
To edit a review template:
Go to Guest experience.
Click on Review rules.
Click on a review rule name.
Edit the content of the review within the editor box. Changes are saved automatically.
To cancel a review prepared for a guest:
You can cancel a review that is prepared for a guest and has not been submitted to Airbnb.
Go to the guest's conversation in the Inbox
In the left side bar scroll to the Activity section
(in mobile this is accessed by clicking the ... sub-menu at the top right)Click on the review name to open the prepared review
Click Delete
You can also find all prepared reviews in the Guest Experience section on the Overview page under Pending Reviews.