Short codes are pre-defined shortcuts that pull in data directly from our system or the booking platform. These include information pertaining to the guest, listing, reservation, and operations.

Short codes are enclosed in single symbols %___% and can be quickly accessed by typing % in the message template editor.

The full list of short codes are found here.

Custom codes are user-defined shortcuts that populate message templates that you set up yourself. Conditions can be set for custom codes, for maximum customizability.

Custom codes are enclosed in double symbols %%___%% and can be quickly accessed by typing % in the message template editor.

You can find existing custom codes and create new ones on this page.