Hospitable is an official Airbnb Preferred+ integration partner. This means your Airbnb listings can be securely managed directly from Hospitable using Airbnb’s PMS (Property Management Software) integration.
This article explains how the integration works, what you can manage in Hospitable, and important limitations to understand.
Official Airbnb Integration Partner
Hospitable is an Airbnb Preferred+ integration partner, reflecting the reliability and depth of the integration.
With the official integration, you can:
Message guests in real time from the Hospitable inbox
Review guests and reply to guest reviews
Manage listing descriptions, details, and settings
Manage calendar pricing and availability
Manage fees and availability rules
Invite co-hosts to connect to your Hospitable account
Create new Airbnb listings from Hospitable
Utilize Hospitable’s automated messaging tools to improve response times to guest inquiries
The integration provides:
Reliable syncing
Direct API connection (no iCal required)
Faster issue resolution with Airbnb when needed
Hospitable as the PMS (Source of Truth)
When fully connected, Hospitable acts as the PMS for Airbnb.
Once set up:
A green PMS badge appears next to the Airbnb channel on the Connected accounts page.
A Fully managed badge appears inside the property in Hospitable.
If you see a Calendar Restricted badge instead of the PMS badge, your Airbnb setup needs to be updated before Hospitable can fully manage the listing.
Note: Airbnb allows only one PMS to act as the source of truth for a listing.
When Hospitable is the PMS:
Hospitable becomes the source of truth for listing data and calendar information.
Calendar edits, availability settings, and blocks must be managed directly in Hospitable to ensure synchronization.
Updates are automatically pushed to Airbnb.
What You Can Manage in Hospitable
Listing Details and Settings
You can manage:
Creating new Airbnb listings
Listing name, description, and summary
Fees
Booking and cancellation policies
Booking preference (Instant Book or Request to Book)
Amenities
Security deposit
Calendar, Pricing, and Availability
You can manage:
Availability window
Advance notice rules
Preparation time between bookings
Check-in and check-out restrictions
Minimum night stay requirements
Pricing
Rule sets
Turnover Night settings, which automatically block the night after each checkout
Note: Airbnb discounts cannot be managed directly in Hospitable. Discounts must be set using rule sets or configured directly on Airbnb.
Managing Taxes for your Airbnb listing
Hospitable doesn't manage or overwrite tax settings for your Airbnb listings — any custom taxes or GST must be configured directly in your Airbnb account.
Cancellation Policy for your Airbnb listing
What You Can Manage in Hospitable:
The property's standard Airbnb cancellation policy (Flexible, Moderate, Firm, etc)
Long-Term stay cancellation policy (for stays of 28+ nights, for example)
You can locate this setting under Properties > open the property page > Booking Policies.
⚠️ Airbnb supports Seasonal (Dynamic) Cancellation Policies natively, letting you apply different cancellation rules to specific date ranges in Airbnb. Hospitable does not currently manage this setting.
To apply a different cancellation policy to specific dates, configure it directly in Airbnb. See Airbnb's help article: Setting a seasonal cancellation policy.
Common Calendar Management Issues and Solutions
Unable to Edit Airbnb Calendar Directly If you find that you cannot edit your Airbnb calendar directly after connecting to Hospitable, it is because all calendar-related settings must be managed in Hospitable. This ensures that changes are synchronized correctly across platforms.
Reservation Date Changes Blocked Sometimes, you may encounter issues when trying to alter a reservation’s dates, even though the calendar appears open. This is often due to the Turnover Night setting, which automatically blocks the night after each checkout. To resolve this:
Check if the Turnover Night setting is enabled for the property.
Disable or adjust the Turnover Night setting for the affected dates.
Attempt the reservation alteration again via Hospitable’s "Alter Reservation" feature for Airbnb reservations.
Locked Airbnb Fields (Attribute Locking)
Airbnb uses attribute locking, which prevents certain listing fields from being updated via API. If a field is locked, Hospitable cannot update it until it is unlocked on Airbnb.
See:
Co-Hosted Airbnb Accounts
Hospitable supports both:
Primary host accounts
Co-hosted listings
Connect the Listing Admin's account whenever possible
For full functionality – reliable messaging, reservation changes, listing sync, calendar sync, and reviews – the listing owner's (Primary Listing Admin's) Airbnb account must be connected to Hospitable.
If only a co-host's Airbnb account is connected (and not the Listing Admin's):
Guest messaging may not work reliably (Airbnb does not send full reservation data to co-host-only connections)
Listing details may not sync
Calendar syncing may be incomplete
Some reservation events may be delayed or missed
Because Hospitable acts through the connected Listing Admin account, teammates do not need to be added as Airbnb Co-Hosts to manage the property in Hospitable, and reviews submitted through Hospitable are posted from the Listing Admin — they do not appear on a separate Co-Host's Airbnb profile.
Sending messages from a co-host account
Multiple Airbnb accounts can be connected to the same Hospitable account. To send messages from a co-host account instead of the Listing Admin account:
The co-host's Airbnb account must be connected to the same Hospitable account. Adding them only as a Hospitable secondary user does not make them selectable as a sender in the Hosts scope of a messaging rule.
On each messaging rule, choose which host sends the message. If both the Listing Admin and the co-host are scoped on the same rule, messages default to the Listing Admin. To force the co-host as sender, deselect the Listing Admin from that rule so only the co-host is scoped.
Giving teammates Inbox access without adding them as co-hosts
Team members can be invited to Hospitable as secondary users and granted Inbox access. This lets them receive and reply to guest messages across all connected platforms (Airbnb, Vrbo, Booking.com, Direct) without needing to be added as Airbnb Co-Hosts on the listing.
Unique Airbnb Inbox Behaviors
Video Messages
Hospitable supports Airbnb video messages.
Videos sent by guests appear directly in the conversation thread.
You can view them inside the Hospitable inbox.
Sent via Hosting Software
Airbnb now shows a note under messages sent by your hosting software, such as Hospitable: "Sent via hosting software." This is visible to hosts only — guests do not see it.
Airbnb support messages in your Hospitable Inbox
Conversations between you and Airbnb Support sync to Hospitable as separate inbox threads, not within the guest’s reservation thread. Support threads sync per connected Airbnb profile, so the Airbnb account used to contact Support must be the same account connected to Hospitable.
irbnb Support threads sync for accounts connected as the Listing Admin (primary host). Support threads generally do not sync for co-host-only, secondary, or invited-host connections.
If a Support thread isn't showing up in Hospitable:
Confirm the host used the same Airbnb account that's connected to Hospitable — Support threads sync per connected Airbnb profile.
If the connection is co-host-only, secondary, or invited-host, Support threads generally do not sync. The Listing Admin's account needs to be connected.
If the Listing Admin's account is connected and the thread is still missing, reconnect the channel in Settings → Connected accounts to trigger a full re-import of the Support inbox.
If the thread is still missing after reconnecting, contact Hospitable Support so we can investigate webhook delivery for that Airbnb account.
Airbnb Security Deposits
Airbnb only allows hosts using a PMS to collect security deposits, and they must be configured through the PMS.
Hospitable offers two options:
Automatic collection through Hospitable
Manual collection by the host
See:
Airbnb Host-Only Service Fee
Since October 27, 2025, all hosts using a PMS (including Hospitable) use Airbnb’s host-only fee structure.
Under the host-only fee:
The host pays the full 15.5% service fee.
The guest does not pay a separate Airbnb service fee.
Note: Hosts are responsible for the full service fee when using a PMS.
Hospitable’s markup feature can be used to offset this cost.
This fee will also apply to all hosts - including those not using a PMS starting from September 15 2026 for non-EU hosts and October 13 2026 for EU hosts.
See:
Security of Your Airbnb Account
Hospitable uses secure, token-based authentication to connect to Airbnb. Your Airbnb credentials are protected and are not stored in plain text.
Access can be revoked at any time from Airbnb’s Connected Services page, or from Hospitable's Channel connections page.
For more details, visit our data security page.
Using Other Software Alongside Hospitable
Only One PMS Allowed
Airbnb allows only one PMS to manage a listing as the source of truth. If another PMS is connected, Hospitable can only operate in a limited capacity. Learn more here.
Note: You cannot split listings from one Airbnb account across multiple Hospitable accounts.
Preventing Duplicate Automated Messages
If you use automated messaging in multiple systems, guests may receive duplicate messages.
Recommended setup:
Configuring automated messages in Hospitable
Disabling automated messaging in other connected software
This ensures guests receive one consistent set of communications.
Smart Locks and Airbnb
If you use smart locks with Hospitable, do not connect the same smart lock to both Airbnb and Hospitable.
Connecting a lock to multiple systems can:
Create conflicting access codes
Cause sync errors
Lead to guest access issues
Recommended Setup
Removing the lock connection from Airbnb
Managing the lock only through Hospitable
When smartlocks are managed through Hospitable:
Access codes are generated automatically
Codes are created for all guests (not only Airbnb)
Messaging and access timing remain consistent across channels
This prevents conflicts and ensures reliable guest access management.
Rankings
Connecting your Airbnb account to Hospitable does not directly influence your listing’s position in Airbnb’s search results. However, Hospitable's automated messaging can improve responsiveness, which is one of the many factors that contribute to rankings.
You can read more context about what goes into their search results here: