Hospitable processes Owner Payouts and Owner Payments. Depending on your commission agreement, money may flow from you to the owner, or from the owner to you. This article explains how both flows work, how to set them up, and how to track their status.
Owner Payouts and Owner Payments are available on the Mogul plan only.
How Money Flows Between Managers and Owners
Hospitable supports two payment directions based on your commission agreement:
Owner Payouts (Manager → Owner) through Owner Statements
You owe money to the owner and pay them through Hospitable when publishing a statement and scheduling a payout.Owner Payments (Owner → Manager) through Owner Invoices
The owner owes money to you and pays an invoice.
Both use the same statement workflow and have similar statuses, but the direction of payment is different.
Prerequisites
To use Owner Payouts or Owner Payments, you must:
Be on the Mogul plan
Have a Property Management business set up
Have a bank account connected to your property management business
Invite your owners to the Owner Portal where they must connect their bank account
Publish Owner Statements or Owner Invoices
Setting Up Bank Accounts
Both payment types require bank accounts to be connected.
Owner Eligibility and Statement Status
On the Statements page, statements or invoices in In Review include a Payouts column indicating whether payment can be processed through Hospitable.
Possible statuses include:
Ready
A verified bank account is connected and payment can be processed.Pending verification
A bank account has been added but is still being verified.Not configured
No bank account has been added.
Publishing a Statement and scheduling an owner payout
Open the statement and review it.
Click Publish.
Choose whether to schedule an Owner Payout.
Confirm and publish.
Once completed, the payout is sent from your business bank account to the owner.
Your first payout run each month is included. A payout run includes one withdrawal (pull of funds from your business' bank account) and an unlimited number of distributions to owners. If you need to initiate another payout run, a payment processing fee of 1.5%, capped at $5, will be visible as you schedule your payout run, and added to your payout.
Publishing an Invoice to collect owner payment
Open the invoice and review it.
Click Publish.
Select a payment term for the invoice:
Due in 7 days
Due in 14 days
Due in 21 days
Publish the statement to generate the invoice.
The invoice is published in the owner portal, showing the Total due to manager.
How Owners Pay Invoices
Owners can pay invoices directly from the Owner Portal:
Their Statements page shows all outstanding statements and invoices.
Owners can:
Click Pay Now on a single invoice
Select and pay multiple invoices at once
Invoice details show a breakdown based on the commission agreement.
Monthly invoice payments are processed via bank transfer, and do not incur any service fees to the manager or the owner. Once an owner has paid an invoice, it can take 5-6 days to process.
Understanding Payment Statuses
Both Owner Payouts and Owner Payments share the same underlying status flow.
After publishing, statements appear in the Published tab.
The Payout column shows the current status.
Once payment is completed:
Funds are deposited into the receiving bank account
The statement automatically moves to the Paid tab
The Amount column reflects only payments processed through Hospitable
If you pay an owner or collect payment outside of Hospitable, you can manually mark the Statement or Invoice as paid.
Notifications and Reminders
For Owner Invoices:
Owners receive notifications when an invoice is published.
Automatic reminders are sent as the due date approaches based on the selected payment term. Email notifications are sent from an email from your custom domain, which can be set up under your business.
Invoices remain visible in the Owner Portal even after they're paid.
Frequently Asked Questions
How long do payments take?
Payment timing depends on bank processing and verification. Once a bank account is verified, payouts and payments can take about 6 days to complete. Once a payout or invoice payment is completed, the statement automatically moves to the Paid tab.
How do I know if an Owner has a verified bank account connected?
Under Operations > Business > Select your Property Management business and navigate to the Owners tab. There, you'll see a Bank account column containing the status of the bank account. If action is required, you'll be prompted to invite the Owner to connect their Bank account or remind them to verify it.
How will an owner with multiple properties be paid?
Owners will see one transaction for each payout run. If they have two properties connected to one bank account, but you pay both property's Statements in a single payout run, the Owner will see one transaction in their bank account, equaling the total amount that you owe them across all associated Statements.
How long does it actually take for an owner to receive their payout?
Owner payouts are initiated approximately 6 days after the owner statement is published. However, this is when Hospitable sends the payout — it does not mean the funds have arrived in the owner's bank account yet.
After initiation, ACH bank transfers typically take an additional 3–5 business days to arrive. So the total time from statement publication to funds in the owner's bank account is approximately 9–11 business days.
What if an owner payout fails?
If an owner payout fails, it is usually due to incorrect or outdated bank account details. To resolve this:
Go to the Owner portal and check the bank account details on file for the affected owner.
Ask the owner to verify that their account number and routing number are correct.
If the details are wrong, update them and re-verify the bank account.
Once the bank details are corrected, the payout will be retried automatically on the next payout cycle.
If the issue persists after correcting the bank details, contact Hospitable support with the owner's name and the failed payout date.
Why hasn't my owner received their payout yet?
If an owner reports that they haven't received their payout, work through these steps:
Check the owner statement — Has a statement been published for the relevant period? If not, the payout hasn't been triggered yet.
Check the payout status — In Financials, look up the owner payout. If the status is "Settled," the funds have been sent but may still be in transit (allow 3–5 business days).
Check bank verification — Is the owner's bank account verified? Payouts cannot be processed to unverified accounts.
Check for adjustments — If there were refunds, chargebacks, or other deductions, the owner payout amount may have been reduced or zeroed out. Review the statement line items for details.
If you have additional questions about Owner Payouts or Owner Payments, contact [email protected].