Overview
The guest portal allows guests to view and manage their booking, and complete tasks related to their reservation like guest verification and signing rental agreements.
The guest portal is available for bookings from all channels, but some features are only available for Direct reservations.
Accessing the Guest Portal
For Direct bookings, guests can access the guest portal using the Manage my stay button in the booking confirmation email.
For all bookings, you can use the
%guest_portal%short code to include the link to the guest portal in your messaging rules. Note that this short code can only be used in messages for accepted bookings.You can copy the link to the guest portal from the inbox.
Available for all bookings
Registration Tasks
Rental Agreements
If you set up a rental agreement that applies to the reservation, the guest will see a registration task that lets them view and sign the document from the guest portal. Once it is signed, the task shows as complete and they can download a copy of the signed agreement.
Guest Verification
If you request a guest verification check for the reservation, the guest will see a registration task to complete guest verification in the guest portal.
House Rules
We display the House Rules content that you have stored in your Property details section in Hospitable. We're seeing guests really engage with this content, which is great to see.
Available for Direct bookings only
Property address
Guests will only see your property address on confirmed reservations. We will be adding additional controls soon that will let you adjust when the full address is revealed. The address links to Google Maps and there is also a one-tap icon to copy the address to the clipboard.
Payments
Guests can review their payment details including the total paid (broken down by accommodation, taxes and fees) and any upcoming scheduled payments.
Cancellations
Before the guest portal, guests had no way to cancel other than by contacting the host or Hospitable to process a cancellation on their behalf. We now clearly present the cancellation policy and the calculate the exact amount they would receive if they cancel. Before cancelling we require them to validate their email or phone to confirm they are the primary guest and have permission to cancel the reservation.
Contact host
Guests can enter messages from the portal that show up in your inbox. Any replies from the inbox will be sent to the guest's email.
Upsells
If you've configured upsells in the Guest Experience section of the app, products that are available to purchase will show up in the guest portal. Your guest can select and pay for the products, with Hospitable handling the payments and payouts for you.