Which article do you need?
Use this article if:
the minimum night stay in Hospitable is correct, but it doesn't match what you see on Airbnb, Vrbo, or Booking.com.
you received a booking for fewer nights than the minimum night stay you had set in Hospitable.
Use Troubleshooting Pricing and Minimum Stay Discrepancies Between Hospitable and External Dynamic Pricing Software article if the minimum night stay in your external dynamic pricing tool (PriceLabs, Beyond, Wheelhouse, etc.) is correct, but it doesn't match what you see in Hospitable.
If you use an external dynamic pricing tool and your minimum night stay is incorrect there, reach out to your dynamic pricing software's support team for assistance.
This article outlines how to troubleshoot instances where your minimum night stay is correct in Hospitable but appears wrong on your booking platforms.
Quick fix — try this first!
Hospitable's AI bot, Smarty, can force push calendar data, including minimum stay from your Hospitable calendar to any connected booking channel. This re-sends all calendar data to the booking platform and may help update your calendar. Just type something like "Can you force push my calendar for [property name]?" in the support chat widget.
Before You Troubleshoot
Minimum stay discrepancies can have many causes. To find the right fix quickly, start by gathering these four pieces of information:
Which channel is wrong? — Airbnb, Vrbo, or Booking.com?
Which exact date range? — Specific check-in/check-out dates where the minimum stay is wrong. If it's every date, share an example with Smarty, our AI bot.
What minimum stay do you see in Hospitable for that date? — Open your Hospitable Calendar, click the date, and note the minimum stay value and its source.
What minimum night stay do you see on the booking platform for the same date? — Note the value and where you found it (calendar settings, on your guest search, etc.).
These details will help you use this troubleshooting guide to resolve any issues quickly and efficiently.
Where Should You Make Minimum Stay Changes?
If you're not using an external dynamic pricing tool (such as PriceLabs, Beyond, or Wheelhouse):
Minimum night stays are managed directly from your Hospitable calendar.
Any changes made manually on your Hospitable calendar will be pushed to your listings immediately, regardless of sync settings. When manually adjusting minimum night stays on your Hospitable calendar, follow these steps:
Open the Calendar page
Select the property you want to adjust
Choose the dates to update
Enter the updated minimum night stay
Click Save to finalise the changes
Learn more about managing your minimum stay in Hospitable here: Change Your Property’s Minimum Stay Length
If you are using an external dynamic pricing tool:
If you use an external dynamic pricing tool (such as PriceLabs, Beyond, or Wheelhouse), make sure it is connected to Hospitable - not directly to your OTA platforms.
The correct flow is: Dynamic pricing tool → Hospitable → OTA platforms
Both your dynamic pricing tool and manual edits in the Hospitable calendar can update minimum night stays. The most recent update always takes priority - whichever value was written last is what gets pushed to your connected channels.
For example, if PriceLabs sets a 3-night minimum and you then manually change it to 2 nights in the Hospitable calendar, the 2-night value will be pushed to your OTAs. However, the next time PriceLabs sends an update for those dates, it will overwrite your manual edit.
If your minimum night stay isn't what you expect on the booking platform, jump to the correct troubleshooting section:
How to Resolve Minimum Night Stay Issues on Vrbo's Calendar
This section covers the most common causes for minimum night stay discrepancies on your Vrbo calendar.
1. Hospitable is not yet the ultimate source of truth for Vrbo
Unlike Airbnb and Booking.com, Hospitable is not currently the ultimate source of truth for calendar data, including minimum stay on Vrbo. This means:
Hosts (or other software and tools) can freely change minimum night stays directly on the Vrbo calendar, and those changes will stick — even after Hospitable pushes its values.
If you change your minimum stay on Hospitable and we push that change successfully to Vrbo, and later, you update your minimum stay directly on Vrbo's calendar, the values between Hospitable and Vrbo will be out of alignment. You should update your minimum stay on Hospitable instead.
If Vrbo is the Lead listing on your property, Hospitable will pull Vrbo's minimum night stay values into your Hospitable calendar and then push those to other listings on the property (if Minimum night stay sync is enabled).
Because of this, we strongly recommend making all minimum stay changes in your Hospitable calendar, not on Vrbo directly.
🔜 This will change with the upcoming Vrbo Official API integration, which will make Hospitable the source of truth for Vrbo as well — just like it already is for Airbnb and Booking.com.
2. Rate Limits
My Vrbo calendar isn't updating after connecting to Hospitable
Because Hospitable has not yet released its official integration with Vrbo, we use Vrbo's public API, which is subject to rate limits. This means Vrbo can temporarily block our pushes in rare instances if we send too much data at once.
This most commonly affects newly created Vrbo listings, since the initial sync requires pushing a large amount of calendar data from Hospitable to Vrbo.
What happens: Vrbo responds with a rate-limit error and blocks further pushes until the limit resets. Hospitable will retry, but subsequent attempts may also be blocked until Vrbo clears the rate limit.
Rate limit issues and sync delays on all other listings
Vrbo imposes rate limits on how frequently calendar data can be pushed. If you make many changes at once (including Dynamic Pricing updates for multiple dates), some updates may be rejected by Vrbo during our initial sync. As long as your listing remains live, we'll re-attempt pushes for all failed dates on a rolling basis until Vrbo confirms the push was successful.
How to resolve Rate Limit issues:
Check your Vrbo calendar directly. If the minimum stay appear incorrect, update them manually on Vrbo to protect yourself from getting bookings with less minimum stay than you expect, while the sync catches up.
Ask Smarty, our AI bot for a targeted force push. A force push for a specific, narrow date range is more likely to succeed than a push for the full calendar. For example, you can ask Smarty: Please force push pricing for the next 3 months for my property called [property name].
⚠️ Important: Do not leave your Vrbo calendar with incorrect minimum stay while waiting for sync to complete. You can update them directly on the Vrbo calendar as a temporary measure to avoid unexpected bookings.
3. Unlisted, Hidden, or Paused Listings
If your Vrbo listing is unlisted, hidden, or paused, Hospitable cannot push calendar updates to it. Any sync attempts during this period are skipped permanently — they will not be pushed again automatically when the listing goes live.
The push is skipped and never retried automatically.
Your Vrbo calendar will not reflect any minimum stay changes made in Hospitable.
🚨 Vrbo: Skipped pushes are permanent. If your listing was unlisted, hidden, or paused while a minimum stay sync ran, those pushes were skipped and will not retry on their own.
If your listing wasn't live, here's what you should do:
Ensure your Vrbo listing is fully active and published (status = "Listed"). It may take up to 2 hours for this change to appear on Hospitable.
To confirm this is updated on Hospitable, go to Properties > click on your property > check the Vrbo listing's status.
Once re-listed, you can either:
Update your minimum night stay on Hospitable to trigger a new push
Or, ask Smarty, our AI bot, for a force push to re-send all calendar data to Vrbo — this is necessary because the skipped pushes are not automatically retried.
💡 Pro tip: Ask Smarty to force push a few months at a time, rather than the full calendar. Smaller pushes are more likely to be accepted by Vrbo's rate limits.
4. Merge & Match
If you manage listings across multiple channels (e.g., Airbnb and Vrbo), make sure they are properly merged into a single property in Hospitable. If your Vrbo listing exists as a separate, unmerged property, pricing changes made to your main property will not reach Vrbo.
How to check: Go to Properties in Hospitable and verify that your Vrbo listing appears under the same property as your Airbnb listing (if applicable). If they’re separate, merge them.
5. PMS Conflicts on Vrbo
If you also use another PMS (Property Management System) on Vrbo, Hospitable cannot interact with your calendar. Hospitable will be blocked from pushing calendar data to Vrbo. This is a Vrbo-side restriction.
What you should do:
Check whether your Vrbo channel is connected to another property management software. If Hospitable detects it is, you'll see a "calendar restricted" notice next to the Vrbo channel on the Channel connections page.
If you have another property management software:
You should update your Vrbo calendar on their end.
If you want to manage minimum stay on Hospitable, you should disconnect from the other PMS first. Reach out to Vrbo and your PMS for assistance.
Review limitations for Vrbo, when you're connected to another PMS.
6. Confirm Your Vrbo Channel is Connected
If your Vrbo channel becomes disconnected, Hospitable will be unable to communicate with the listings on your channel, including minimum stay. You should confirm your Vrbo channel is connected from the Channel connections page. A disconnected channel will show a yellow banner. If your channel is disconnected, follow the steps here to reconnect.
7. Minimum stay mismatches After Reconnecting Your Vrbo Channel
While your Vrbo channel is disconnected, we cannot communicate with the platform at all, so minimum stay cannot update. Your minimum stay will update automatically upon reconnection (provided that your Vrbo listing is live). However, if you have reconnected and you still notice discrepancies on Vrbo's calendar after reconnecting, you can ask Smarty to push a sync to get you back in alignment.
Try asking: "Hi Smarty, I recently reconnected my Vrbo channel, but the minimum stay for [date] hasn't updated just yet. Can you please run a force push?"
8. Is Vrbo your lead listing?
While manual updates to your Hospitable calendar are always pushed to all listings immediately, changes made on your Vrbo lead listing's calendar are picked up during our regular 4.5-hour syncs.
If you recently made a change on your Vrbo calendar, it can take up to 4.5 hours for us to detect that change and display it on the Hospitable calendar.
Is your sync setting enabled?
Enabling minimum night stay sync will allow us to push minimum stay update from your Vrbo lead listing to your other listings.
If minimum night stay sync is disabled, your Hospitable calendar will show the minimum night stay from your Vrbo calendar, but these will not be pushed to your other listings.
Vrbo: Minimum Night Stay Troubleshooting Checklist
Confirm your listing is "Listed" — Hospitable cannot update your calendar if your listing is unlisted, hidden, or paused.
Ask Smarty, our AI support bot for a force push — limit your request to a few months at a time for the best results.
Is the Vrbo listing properly merged with your other channels in Hospitable?
Have you or your team manually edited minimum stays on Vrbo directly?
Check for manual overrides in Vrbo's calendar.
Confirm no dynamic pricing software (like Pricelabs) is connected directly to Vrbo — it should be connected to Hospitable only.
Check for another PMS — look for a "Calendar Restricted" badge on the Channel connections page.
Confirm your Vrbo channel is connected — check the Channel connections page for a yellow banner.
If Vrbo is lead listing in Hospitable, is minimum night stay sync enabled on your property?
How to Resolve Minimum Night Stay Issues on Airbnb's Calendar
1. Confirm Your Connection Type: Full vs. Limited
The type of connection between Hospitable and Airbnb determines whether minimum stay can be synced.
Full connection (PMS scope): With this connection, Hospitable is the source of truth. It pushes calendar and listing data directly to Airbnb. Hospitable will override your minimum stay on Airbnb.
Limited connection: Hospitable cannot push any calendar data to Airbnb, or sync it in from Airbnb. You will need to fully manage your calendar on Airbnb, with no sync between Hospitable and Airbnb.
An Airbnb channel connection can be limited because:
If your Airbnb listing is on a limited connection, minimum stay changes in Hospitable will not appear on Airbnb. You will need to upgrade to a full connection for the minimum stay sync to work. Learn more here.
💡 How to check your connection type:
Open your Hospitable account.
Navigate to the Channel connection page.
Look for the connection type indicator badge:
It will say "PMS" (full connection).
Even if your channel is on a PMS connection, you may be missing the listing admin for some of the listings you co-host. In this case, you will see a red button to "Invite host".
"Calendar restricted" (limited).
2. Airbnb Rule-Sets Overriding Hospitable
Airbnb has its own Rule-Sets that can override PMS-pushed minimum night stays.
It works like this:
Your Hospitable has a 2-night minimum stay on Hospitable. We push that to Airbnb.
However, if your Airbnb calendar has a rule-set with a 1-night minimum stay, that's what guests will see.
What you should do:
Log into Airbnb directly.
Navigate to the listing → Check the multi-listing calendar for any active rule-sets.
Remove or adjust any rule-sets that conflict with what you have set in Hospitable.
Check your Rule-sets on Airbnb. You can see that on the multi-listing calendar on Airbnb, here:
After clearing conflicting rules on Airbnb, you can ask Smarty for a force push from Hospitable.
3. Local Regulation Restrictions on Airbnb
In some locations, Airbnb enforces minimum stay restrictions based on local short-term rental regulations. If your listing doesn't have the required registration or license on file, Airbnb may prevent you from setting a minimum stay below a certain threshold — commonly 30, or 365 nights, depending on the jurisdiction.
If you're unable to set your preferred minimum stay through Hospitable and the calendar keeps reverting to a higher value, this is likely caused by an Airbnb-side registration requirement.
What to do: Ensure your Airbnb listing complies with Airbnb's registration requirements and contact Airbnb for further instructions. Once the registration process is complete, you can adjust the minimum stay settings via Hospitable.
4. External Dynamic Pricing or Other Apps/Software
Even if they don't appear to be active, other connected software can make changes to your Airbnb calendar. If your minimum stay doesn't match what you expect, check for and remove any unwanted connected software.
How to check connected software on Airbnb:
In Airbnb, click on your Profile Picture.
Click Account.
Go to Privacy & sharing → Services.
Review the list of connected services and remove any that shouldn't be managing your calendar.
Dynamic pricing tools (such as PriceLabs and Beyond) should be connected to Hospitable, not directly to your Airbnb listing. If they're connected directly to Airbnb, they may overwrite the values Hospitable pushes, causing discrepancies.
If your pricing tool is connected directly to Airbnb, disconnect it from Airbnb and reconnect it through Hospitable instead.
5. Merge & Match
If you manage listings across multiple channels (e.g., Airbnb + Vrbo), make sure they are properly merged into a single property in Hospitable. If your Airbnb listing exists as a separate, unmerged property, any calendar data changes made to your main property may not reach Airbnb.
How to check: Go to Properties in Hospitable and verify that your Airbnb listing appears under the same property as your other listings (if applicable). If they’re separate, merge them.
Airbnb: Minimum Night Stay Troubleshooting Checklist
Confirm you are on a full PMS connection.
Confirm your listing admin from Airbnb is connected to Hospitable.
Ask Smarty for a force push of your calendar data.
Check for active rule-sets on Airbnb — these override PMS pushes for minimum night stays.
Check for local regulation restrictions — Airbnb may enforce higher minimums based on your listing's registration status.
Check for connected apps/software on Airbnb and disconnect them.
If you use an external dynamic pricing tool: make sure it is connected to Hospitable, not Airbnb directly.
How to Resolve Minimum Night Stay Issues on Booking.com's Calendar
1. Booking.com: Parent and Child rate plans
On Booking.com, rates and availability are controlled by rate plans. Hosts can create multiple rate plans per listing, creating different offers and prices based on length of stay, cancellation policy, etc.
Hospitable only syncs with one rate plan on Booking.com per listing — the Parent rate plan. Other rate plans (called Child rate plans) can be set up so that they take price and availability from the parent rate plan.
However, Booking.com does not sync the minimum night stay to those child rates. You must set that manually on Booking.com.
Common child rate plans include:
Mobile rate (discount for guests booking on mobile)
Genius rate (discount for Booking.com Genius members)
Non-refundable rate
You can read more about this here.
2. Merge & Match
If you manage listings across multiple channels (e.g., Airbnb & Booking.com), make sure they are properly merged into a single property in Hospitable. If your Booking.com listing exists as a separate, unmerged property, pricing changes made to your main property may not reach Booking.com.
How to check: Go to Properties in Hospitable and verify that your Booking.com listing appears under the same property as your other listings (if applicable). If they’re separate, merge them.
Booking.com: Minimum Night Stay Troubleshooting Checklist
Ask Smarty for a force push of your minimum stay.
Do you have child rate plans on Booking.com? Minimum stays for child rate needs to be set up directly in Booking.com
Good to Know
Muted Properties
Hospitable services do not work on muted properties. So, when you mute a property on Hospitable, the listings on that property will no longer receive any calendar pushes or updates from Hospitable, and Hospitable will not pull in any calendar data from those listings.
When a listing is muted, no minimum stay updates are sent.
When you unmute a listing, Hospitable will push the calendar data in your Hospitable calendar out to the listings on the property.
Learn more about muted properties here: Muting & Unmuting Properties
Troubleshooting tips:
Check whether the affected listing is currently on a muted property in Hospitable.
Go to Hospitable > Properties
Open up the Muted properties tab on the left-hand side panel
After unmuting a property, Hospitable will perform a push to the listings on the property, which should align your calendars and pricing.
Rule-Sets in Hospitable
Hospitable has our own rule-sets that can include minimum and maximum night stay requirements. If a rule-set is active on specific dates, it will override your default minimum stay settings in Hospitable calendar.
Important: If your rule-set contains minimum/maximum night stay rules, manually changing those values in the Hospitable calendar for dates within the scope of the rule-set will not work. You need to change the rule-set itself or remove it from those dates.
Learn more about rule-sets here: Rule-Sets: How They Work
Hospitable Dynamic Minimum Night Stays
If you use Hospitable's Dynamic Minimum Night Stays feature, your minimum stay values will automatically adjust based on booking patterns and approaching dates. These dynamically calculated values are pushed to all connected channels immediately.
If you see unexpected minimum stay values, check whether Dynamic Minimum Night Stays is enabled for your property and review the strategy settings.
Learn more here: Dynamic Minimum Night Stays: Overview & Setup Guide
Alternative Options for Minimum Night Stay Management
If you prefer not to use Hospitable to manage your minimum night stay, you can downgrade your Airbnb connection to a limited one. This will allow Airbnb to manage calendar and minimum night stay settings, while still using Hospitable to handle guest messaging.
❗ This will not work for Booking.com! When you have Hospitable connected to Booking.com, they require you to make any and all edits on the Hospitable calendar.