Hospitable.com

Let us guide you through a tour of our guest conversation thread

Overview: Guest Conversation Thread Video Tour

What guest details can I see in the conversation thread, and what is editable?

Guest Details In The Conversation Thread

How does Hospitable detect the language my guest speaks? What settings control this, and can I change it, manually?

Guest Language Detection

You can update the name of a guest to better personalize automated messages

Change a Guest’s Name or Nickname

Hospitable makes it easy to identify a guest who has stayed with you before

How to Quickly Identify Returning Guests

Focus your efforts on the guests that are most likely book by using the Chance of Booking Indicator.

The “Chance of Booking” Indicator

Guest Insights on the inbox thread shows reviews received by the guest.

Can I see reviews from guests from the inbox?

You can quickly see if a guest has verified their identity right on the Inbox thread

How to View a Guest’s Verification Status from the Inbox

Explaining how discrepancies in Guest Insights can occur.

My Guest is Verified, but Thread Insights Says “Not Verified”

For Airbnb guests, a “Local Guest” badge is displayed for those who live within close proximity to the listing.

Airbnb: How to Quickly See if Your Guest is a Local

For Airbnb co-hosted listings with more than one connected account, you can change the sender of manual and automated messages.

Airbnb: Select or Change Which Host Account Messages Are Sent From

Quickly identify and address concerns that could impact a guest's stay

Understanding Issue Alerts

Live Presence in the Inbox

Receive and reply to Airbnb support messages directly from your Hospitable inbox.

Airbnb support messages

Learn how to use voice-to-text in the Inbox to speak your messages instead of typing.

Voice in Inbox

Use Notes to collaborate privately with your team directly in a guest conversation.

Teammate notes and mentions in your Inbox

Jenn Tomaszewski

Pierre-Camille Hamana

Kelly

Guest Conversations & Guest Insights

Status page

Pricing

Hospitable status

Find answers and get help from Intercom Support and Community Experts

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