Can I pause my subscription?
Although we don't offer subscription pauses, you can cancel your subscription and join us again when you're ready. We'll keep your settings and preferences while you're away, so you won't skip a beat upon your return!
Why was I billed when I have no active properties?
Your base price includes a certain number of properties (1 on the Host Plan and 2 on the Professional Plan). Additional properties are subject to fees ($10 for your second property on the Host Plan and $15 per property for 3+ on the Professional Plan).
As part of our seasonality discount, these additional fees are only charged when properties are active (have had at least one check-in within the billing cycle). Your base price is always charged as long as your subscription is active, regardless of activity.
Example: Think of this like your cell phone plan. Your provider gives you an allocation of minutes, messages, and data each month for a set price, and you pay more should you use anything outside your allowance. But even if you don't use any of the allowances, you still pay for your monthly line rental.
I don't see the answer to my question
You can contact our support team by selecting Help on your Hopsitable account, or by emailing [email protected].