Hospitable.com

How to send pictures with automated messages? How to send links and attachments with automated messages?

Sending Pictures, Attachments, Documents, or Links to Guests

How can I automatically pre-approve inquiries?

Automatically Pre-Approve Inquiries

Create a messaging rule or custom code that is only relevant to certain properties in your portfolio, and not all!

Property Specific Messages

A guest booked a last-minute or same-day stay. What messages should I expect to get sent out to them, and when?

Messages For Last-Minute Bookings

Why didn't the answer to a guest's question get sent automatically?

Question Detection: Answer Not Sent Automatically?

Platforms may restrict words and other content from messages

Message Content Warning

Automatic responses to events are not sent to returning guests for a reason.

Messages To Returning Guests

What happens when I edit the contents of a messaging rule? Will it update already scheduled messages by that rule?

Edit Messaging Rules

It's not possible to send messages for the same event (and for the same property), but here are some ways to make it happen.

Can I send 2 messages for the same event for the same property?

How do I cancel or delete a scheduled message for one guest?

Cancel a Scheduled Message

What steps to take when messages aren't being scheduled or sent as you expect.

Troubleshooting: Automated Message Was Not Sent Or Not Scheduled

What happens when a reservation is altered

Understand the settings available for each messaging rule type

Messaging Rule Settings And Options

Create a messaging rule to reply to new inquiry events!

New Inquiry Messaging Rule

Create a messaging rule to reply to new pre-approval events!

New Pre-Approval Messaging Rule

Create a messaging rule to reply to new booking request events!

New Request to Book Messaging Rule

Automatically send a message to guests when a new booking is received

New Reservation Messaging Rule

Create a messaging rule to reply to new cancellation events!

New Cancellation Messaging Rule

Create a messaging rule to message guests about their expired pre-approval!

Expired Pre-Approval Messaging Rule

Create a messaging rule to message guests about their denied inquiry or request to book!

Inquiry/Booking Request Denied Messaging Rule

Create a messaging rule to message guests about their new special offer!

New Special Offer Messaging Rule

Create a scheduled message to be sent out a certain time after a guest books with you!

After A New Reservation Messaging Rule

Create a messaging rule to send your guest a message before their check-in, with instrucions on how to do so!

Before Check-In Messaging Rule

Create a messaging rule to check in on your guests after their check-in time and make sure they are all set and settled in!

After Check-In / First Morning Messaging Rule

Create a messaging rule to message your guests about your check-out instructions and rules!

Before Check-Out Messaging Rule

Create a messaging rule to send your guests a follow-up after their stay with you, and request a review!

After Check-Out Messaging Rule

Create a messaging rule to send to your guests with a certain frequency, giving them important information they need for events on that day!

On A Given Day Of The Week Messaging Rule

What happens when I edit the contents of a scheduled message?

Editing Scheduled Message

Create a messaging rule to let your guest know that there was an issue with the payment for their booking request!

New payment issue messaging rule

Reynir Óli Smárason

Assistant

Pierre-Camille Hamana

Guest Messaging

Messaging rules are the messages that get sent to your guests with our automation. This is how you create an automated message.

Create a Messaging Rule

Modified or deleted one of the original rule template examples? No worries - you can find all of our default templates here!

Messaging Rule Templates

Use scheduled messages and event messages to automate your guest communication

Messaging Rules Overview: Event Messages vs Scheduled Messages

What does the scoping do, and how should I set that up on my messaging rules?

Messaging Rule Scoping

When do messages get sent to guests? What settings and options do I have to control this?

Messaging Rule Timing

How can I automatically reply to events such as a new inquiry, request to book, or booking?

Event Messages

Check-in and -out instructions and messages for your guests on a regular schedule.

Scheduled Messages

Kelly

Start here

Adapt your new reservation message to include check-in instructions for guests last minute reservations.

Tutorial: Adapt Your Booking Confirmation For Last-Minute Bookings

Include instructions for an extra bed only for a certain number of guests

Tutorial: Include Instructions For Extra Beds In Messages

Tutorial: Asking A Guest For A Phone Number

Tutorials

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